Merchloop is redefining how companies create, manage, and distribute branded merchandise. Traditional swag programs are weighed down by spreadsheets, bulk orders, storage closets, and wasted inventory. We’ve eliminated all of that.
With Merchloop, organizations launch custom, branded online stores where employees, customers, and partners can order what they want, when they want it. Every item is produced on-demand; no minimums, no inventory risk, and no wasted spend. From startup teams to enterprise giants, our platform makes branded swag as easy as shopping online.
At Merchloop, we believe branded merchandise should be simple, sustainable, and strategic. That’s why we’re building the future of the promotional products industry. We\u2019re empowering companies to create infinite branded moments without the old headaches.
Role Overview
The Account Manager serves as the primary relationship owner for Merchloop customers, responsible for driving retention, satisfaction, and revenue growth across an assigned portfolio. This role manages approximately
$2M in annual account revenue
and acts as a strategic partner to customers, ensuring they achieve their branded merchandise and employee engagement goals. Account Managers work cross-functionally with Store Success, Customer Service, Sales, and Product teams to resolve issues, conduct quarterly business reviews, and identify expansion opportunities. Success in this role requires a consultative mindset, strong business acumen, and the ability to turn Merchloop from a service provider into a long-term strategic partner. Key Responsibilities
Own and nurture relationships with assigned customer accounts through proactive communication and strategic partnership Drive customer retention and satisfaction by resolving issues quickly and demonstrating ongoing value Manage and grow an account portfolio totaling approximately
$2-3M in annual revenue Identify, pitch, and close upsell opportunities including additional stores, new products, and expanded access Conduct and document quarterly business reviews (QBRs) for all eligible accounts Resolve escalated customer issues in collaboration with Customer Service and internal teams Maintain detailed and accurate CRM records in HubSpot, including communications, notes, and account health metrics Partner with Store Success on new store launches, product requests, and customer initiatives Support renewals, contract discussions, referrals, and customer success stories Monitor account health indicators and intervene proactively to prevent churn Qualifications
3 years of experience in account management, customer success, or a related client-facing role Proven success managing
$1M+ in annual revenue
in a B2B environment Strong experience driving retention, upsells, and long-term customer growth Background in SaaS, e-commerce, technology, or branded merchandise industries preferred CRM proficiency required (HubSpot preferred); experience with Shopify or e-commerce platforms a plus Excellent communication, presentation, and relationship-building skills Strategic thinker with strong problem-solving and organizational abilities Bachelor’s degree in Business, Marketing, Communications, or related field preferred (or equivalent experience) Healthcare Coverage – medical, dental, and vision insurance. 401(k) Plan – with employer matching contributions (after 1 year of employment). Paid Time Off (PTO) – generous vacation, sick leave, and company holidays. Professional development opportunities and a growth-focused culture. Team environment that values collaboration, grit, and creativity. Base Salary: $45,000 – $50,000 + Performance Incentives On-Target Earnings (OTE): $70,000 - $80,000 (base + bonuses + incentives)
#J-18808-Ljbffr
The Account Manager serves as the primary relationship owner for Merchloop customers, responsible for driving retention, satisfaction, and revenue growth across an assigned portfolio. This role manages approximately
$2M in annual account revenue
and acts as a strategic partner to customers, ensuring they achieve their branded merchandise and employee engagement goals. Account Managers work cross-functionally with Store Success, Customer Service, Sales, and Product teams to resolve issues, conduct quarterly business reviews, and identify expansion opportunities. Success in this role requires a consultative mindset, strong business acumen, and the ability to turn Merchloop from a service provider into a long-term strategic partner. Key Responsibilities
Own and nurture relationships with assigned customer accounts through proactive communication and strategic partnership Drive customer retention and satisfaction by resolving issues quickly and demonstrating ongoing value Manage and grow an account portfolio totaling approximately
$2-3M in annual revenue Identify, pitch, and close upsell opportunities including additional stores, new products, and expanded access Conduct and document quarterly business reviews (QBRs) for all eligible accounts Resolve escalated customer issues in collaboration with Customer Service and internal teams Maintain detailed and accurate CRM records in HubSpot, including communications, notes, and account health metrics Partner with Store Success on new store launches, product requests, and customer initiatives Support renewals, contract discussions, referrals, and customer success stories Monitor account health indicators and intervene proactively to prevent churn Qualifications
3 years of experience in account management, customer success, or a related client-facing role Proven success managing
$1M+ in annual revenue
in a B2B environment Strong experience driving retention, upsells, and long-term customer growth Background in SaaS, e-commerce, technology, or branded merchandise industries preferred CRM proficiency required (HubSpot preferred); experience with Shopify or e-commerce platforms a plus Excellent communication, presentation, and relationship-building skills Strategic thinker with strong problem-solving and organizational abilities Bachelor’s degree in Business, Marketing, Communications, or related field preferred (or equivalent experience) Healthcare Coverage – medical, dental, and vision insurance. 401(k) Plan – with employer matching contributions (after 1 year of employment). Paid Time Off (PTO) – generous vacation, sick leave, and company holidays. Professional development opportunities and a growth-focused culture. Team environment that values collaboration, grit, and creativity. Base Salary: $45,000 – $50,000 + Performance Incentives On-Target Earnings (OTE): $70,000 - $80,000 (base + bonuses + incentives)
#J-18808-Ljbffr