Field & Main Bank
Overview – Loan Operations Specialist I
Department: Loan Department Reports to: Loan Operations Assistant Manager Supervises: None FLSA: Non-Exempt Status: Full Time EEO Classification: 5 Administrative Support Workers Hours: Regular full-time 40 hours. Additional hours may be required. Summary
Works closely with the loan operations team to create and maintain an accurate and efficient loan servicing environment. Completes assigned tasks independently within established timeframe. Protects the assets of the bank and shareholders’ interest by thoroughly reviewing commercial, consumer, and mortgage loan files for accuracy and completeness. Provides excellent customer service experience for both external and internal customers. Operates and accomplishes shared goals of the department and the Bank. Consistently maintains a positive demeanor and displays excellence in service, showing courtesy, tact, and discretion. Education & Experience
High school diploma or equivalent. Associate degree in business, accounting or related field is helpful, but not required. Minimum of one year of banking experience is preferred. Proficient with Microsoft Office Products. Experience with Jack Henry core system is preferred. Strong focus to job at hand, attention to detail, strong proven organizational skills, and a self-starter is critical. Ability to prioritize multiple demands in a high-pressure environment while maintaining professionalism. Ability to think through practices and processes, problem solve, and provide resolutions. Willingness and ability to own a project; routing the necessary and required components to a complete and compliant conclusion. Excellent interpersonal, written, and verbal communication skills. Essential Duties & Responsibilities
Answer external and internal customer inquiries concerning loan questions and concerns and take appropriate action as needed, including but not limited to: Process loan payments and transfers; process participation payments and advances; prepare payoff quotes and process payoff payments; process loan line of credit advances; perform and review simple loan maintenance; perform loan research. Imaging and indexing responsibilities for the Loan Department; ensure loan documentation has been imaged and indexed appropriately. File and maintain physical loan documents and destroy in accordance with destruction guidelines. Sort mail and deliver documents for recording to courthouse. Process paid loans, mortgage/collateral releases, filings, and potential overpayment checks to borrowers after loan is paid in full. Process, track, and maintain hazard insurance exception lists in accordance with placed insurance and impairment programs. Train, assist and relieve co-workers as needed. Maintain knowledge of government regulatory requirements affecting both consumer and commercial customers and their relationship to loan documentation filing requirements. Work with post-close reviewer to create and clear documentation exceptions detected within the review process. Assist lenders, loan assistants, and processors with questions related to their portfolio documentation. Track lien interests for expiration and continuation. Provide required reports needed by officers, processors, compliance, and other bank personnel. Complete training as required on BSA and other Compliance policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties as assigned. Competencies
Computer skills: Proficient in Microsoft Office; ability to learn new technical skills and pursue continuing education opportunities. Initiative: Takes proactive steps, learns, and takes responsibility for additional work; makes correct decisions based on knowledge. Follow-up: Completes tasks promptly and keeps supervisor informed. Communication: Excellent written and verbal communication; maintains confidentiality. Interpersonal relationships: Builds professional relationships; demonstrates integrity and accountability. Time management: Prioritizes and manages workflow to meet deadlines; maintains records. Adherence to policies and procedures: Understands and follows bank policies; maintains confidentiality and honesty. Ada Requirements
Work is performed in an open office setting; ability to concentrate amidst interruptions. May be required to lift items up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management. REV. 02/08/2024 AM EOE/ Minorities/Women/Vets/Disabled Overview – Loan Operations Specialist II
Department: Loan Department Reports to: Loan Operations Manager, VP Supervises: None FLSA: Non-Exempt Status: Full Time EEO Classification: 5 Administrative Support Workers Job Grade: G Hours: Regular full-time 40 hours. Additional hours may be required. Summary
Works closely with Loan Operations Manager in processing, balancing, managing and servicing the various accounts associated with the loan operations function. Education & Experience
High school diploma or equivalent. Associate’s degree in business, accounting or related field is helpful, but not required. Minimum of two years banking experience. Proficient with Microsoft Office Products. Experience with Jack Henry preferred. Strong focus to job at hand, attention to detail, strong proven organizational skills, and a self-starter is critical. Willingness and ability to own a project; routing the necessary and required components to a complete and compliant conclusion. Excellent interpersonal, communication skills. Essential Duties & Responsibilities
Ability to perform and back-up duties of Loan Operations Specialist I. Fund and book loans to Jack Henry core system; verify accuracy of loans entered to Jack Henry core system by others. Verify accuracy of loan maintenance and proper authority and documentation. Process bankruptcy and charge-off payments, and participation payments and advances. Make entries in loan system for approved Payment Maintenance. Review and mail customer loan statements and notices as needed. Balance and Reconcile Loan General Ledger Accounts. Pull credit bureau reports from three major bureaus, researching disputes and correcting reports as necessary. Maintenance and service escrow accounts with accurate disbursements, analyses and notices. Process credit life and disability insurance policies at purchase and payoff; file claims as needed. Service PMI, ensuring notices are mailed timely and policies cancelled per governing rules. Process, track, and maintain flood insurance exception lists. Force-place hazard and flood insurance per policies and regulations. Report real estate tracking information to tax management provider; pull reports to determine tax payment status. Perform Post-Close Review to ensure proper receipt and execution of loan documents per regulations. SBA and other Government guaranty reporting; data input and settlement of mortgage loans to FHLB. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties as assigned. Competencies
Computer skills: Proficient in Microsoft Office; ability to learn new technical skills. Initiative: Determine correct course of action; proactive and responsible. Follow-up: Prompt and clear communication; status updates to supervisor. Communication: Professional written and verbal communication; maintains confidentiality. Interpersonal relationships: Build constructive relationships; integrity and accountability. Time management: Prioritize and manage workload; maintain records. Adherence to policies and procedures: Follows bank policies; maintains confidentiality and honesty. ADA REQUIREMENTS: Open office setting; may be required to lift up to 25 lbs. Reasonable accommodations available. This job may not be all-inclusive. Job descriptions and duties may be modified as needed. REV. 08/04/2020 TG EOE/ Minorities/Women/Vets/Disabled
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Department: Loan Department Reports to: Loan Operations Assistant Manager Supervises: None FLSA: Non-Exempt Status: Full Time EEO Classification: 5 Administrative Support Workers Hours: Regular full-time 40 hours. Additional hours may be required. Summary
Works closely with the loan operations team to create and maintain an accurate and efficient loan servicing environment. Completes assigned tasks independently within established timeframe. Protects the assets of the bank and shareholders’ interest by thoroughly reviewing commercial, consumer, and mortgage loan files for accuracy and completeness. Provides excellent customer service experience for both external and internal customers. Operates and accomplishes shared goals of the department and the Bank. Consistently maintains a positive demeanor and displays excellence in service, showing courtesy, tact, and discretion. Education & Experience
High school diploma or equivalent. Associate degree in business, accounting or related field is helpful, but not required. Minimum of one year of banking experience is preferred. Proficient with Microsoft Office Products. Experience with Jack Henry core system is preferred. Strong focus to job at hand, attention to detail, strong proven organizational skills, and a self-starter is critical. Ability to prioritize multiple demands in a high-pressure environment while maintaining professionalism. Ability to think through practices and processes, problem solve, and provide resolutions. Willingness and ability to own a project; routing the necessary and required components to a complete and compliant conclusion. Excellent interpersonal, written, and verbal communication skills. Essential Duties & Responsibilities
Answer external and internal customer inquiries concerning loan questions and concerns and take appropriate action as needed, including but not limited to: Process loan payments and transfers; process participation payments and advances; prepare payoff quotes and process payoff payments; process loan line of credit advances; perform and review simple loan maintenance; perform loan research. Imaging and indexing responsibilities for the Loan Department; ensure loan documentation has been imaged and indexed appropriately. File and maintain physical loan documents and destroy in accordance with destruction guidelines. Sort mail and deliver documents for recording to courthouse. Process paid loans, mortgage/collateral releases, filings, and potential overpayment checks to borrowers after loan is paid in full. Process, track, and maintain hazard insurance exception lists in accordance with placed insurance and impairment programs. Train, assist and relieve co-workers as needed. Maintain knowledge of government regulatory requirements affecting both consumer and commercial customers and their relationship to loan documentation filing requirements. Work with post-close reviewer to create and clear documentation exceptions detected within the review process. Assist lenders, loan assistants, and processors with questions related to their portfolio documentation. Track lien interests for expiration and continuation. Provide required reports needed by officers, processors, compliance, and other bank personnel. Complete training as required on BSA and other Compliance policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties as assigned. Competencies
Computer skills: Proficient in Microsoft Office; ability to learn new technical skills and pursue continuing education opportunities. Initiative: Takes proactive steps, learns, and takes responsibility for additional work; makes correct decisions based on knowledge. Follow-up: Completes tasks promptly and keeps supervisor informed. Communication: Excellent written and verbal communication; maintains confidentiality. Interpersonal relationships: Builds professional relationships; demonstrates integrity and accountability. Time management: Prioritizes and manages workflow to meet deadlines; maintains records. Adherence to policies and procedures: Understands and follows bank policies; maintains confidentiality and honesty. Ada Requirements
Work is performed in an open office setting; ability to concentrate amidst interruptions. May be required to lift items up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management. REV. 02/08/2024 AM EOE/ Minorities/Women/Vets/Disabled Overview – Loan Operations Specialist II
Department: Loan Department Reports to: Loan Operations Manager, VP Supervises: None FLSA: Non-Exempt Status: Full Time EEO Classification: 5 Administrative Support Workers Job Grade: G Hours: Regular full-time 40 hours. Additional hours may be required. Summary
Works closely with Loan Operations Manager in processing, balancing, managing and servicing the various accounts associated with the loan operations function. Education & Experience
High school diploma or equivalent. Associate’s degree in business, accounting or related field is helpful, but not required. Minimum of two years banking experience. Proficient with Microsoft Office Products. Experience with Jack Henry preferred. Strong focus to job at hand, attention to detail, strong proven organizational skills, and a self-starter is critical. Willingness and ability to own a project; routing the necessary and required components to a complete and compliant conclusion. Excellent interpersonal, communication skills. Essential Duties & Responsibilities
Ability to perform and back-up duties of Loan Operations Specialist I. Fund and book loans to Jack Henry core system; verify accuracy of loans entered to Jack Henry core system by others. Verify accuracy of loan maintenance and proper authority and documentation. Process bankruptcy and charge-off payments, and participation payments and advances. Make entries in loan system for approved Payment Maintenance. Review and mail customer loan statements and notices as needed. Balance and Reconcile Loan General Ledger Accounts. Pull credit bureau reports from three major bureaus, researching disputes and correcting reports as necessary. Maintenance and service escrow accounts with accurate disbursements, analyses and notices. Process credit life and disability insurance policies at purchase and payoff; file claims as needed. Service PMI, ensuring notices are mailed timely and policies cancelled per governing rules. Process, track, and maintain flood insurance exception lists. Force-place hazard and flood insurance per policies and regulations. Report real estate tracking information to tax management provider; pull reports to determine tax payment status. Perform Post-Close Review to ensure proper receipt and execution of loan documents per regulations. SBA and other Government guaranty reporting; data input and settlement of mortgage loans to FHLB. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties as assigned. Competencies
Computer skills: Proficient in Microsoft Office; ability to learn new technical skills. Initiative: Determine correct course of action; proactive and responsible. Follow-up: Prompt and clear communication; status updates to supervisor. Communication: Professional written and verbal communication; maintains confidentiality. Interpersonal relationships: Build constructive relationships; integrity and accountability. Time management: Prioritize and manage workload; maintain records. Adherence to policies and procedures: Follows bank policies; maintains confidentiality and honesty. ADA REQUIREMENTS: Open office setting; may be required to lift up to 25 lbs. Reasonable accommodations available. This job may not be all-inclusive. Job descriptions and duties may be modified as needed. REV. 08/04/2020 TG EOE/ Minorities/Women/Vets/Disabled
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