Customer Service & Sales Support Representative
Atlantic Plywood Corporation, Woburn, Massachusetts, us, 01813
Overview
Qualifications are a guide, not a checklist. If you think you can make an impact here, we want to hear your story.
The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquiries, resolving their issues and ensuring their satisfaction. Responsibilities
Always maintain a positive and professional attitude towards customers and co-workers Enter sales orders received via phone, email, or sales rep Communicate with customer through various channels regarding shipping, invoice and back orders Ensure customer satisfaction and provide professional customer support Achieve product, technical, and territory knowledge Responsible for servicing and supporting existing accounts Handle complaints, provide appropriate solutions and alternatives to meet customer needs Building sustainable relationships with customers and co-workers Responsible to run variety of daily and weekly reports Manage large volume of inbound call and orders Will assist CSRs with order entry, phone calls, and reports Qualifications
Knowledge, Skills, and Abilities
Strong customer service skills both in person and virtually Self-motivated and functions well independently as well as within a team Comfortable in fast paced environment Superior organizational and time management skills Microsoft Office experience Experience
Track record of high performance in fast paced environment Proven customer service experience Proficient with Microsoft office products Inbound and outbound call experience Infor experience preferred Benefits
Medical, Dental, Vision Life, Short- & Long-Term Disability Optional Voluntary Benefits Employee Stock Ownership Plan (ESOP) 401K
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Qualifications are a guide, not a checklist. If you think you can make an impact here, we want to hear your story.
The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquiries, resolving their issues and ensuring their satisfaction. Responsibilities
Always maintain a positive and professional attitude towards customers and co-workers Enter sales orders received via phone, email, or sales rep Communicate with customer through various channels regarding shipping, invoice and back orders Ensure customer satisfaction and provide professional customer support Achieve product, technical, and territory knowledge Responsible for servicing and supporting existing accounts Handle complaints, provide appropriate solutions and alternatives to meet customer needs Building sustainable relationships with customers and co-workers Responsible to run variety of daily and weekly reports Manage large volume of inbound call and orders Will assist CSRs with order entry, phone calls, and reports Qualifications
Knowledge, Skills, and Abilities
Strong customer service skills both in person and virtually Self-motivated and functions well independently as well as within a team Comfortable in fast paced environment Superior organizational and time management skills Microsoft Office experience Experience
Track record of high performance in fast paced environment Proven customer service experience Proficient with Microsoft office products Inbound and outbound call experience Infor experience preferred Benefits
Medical, Dental, Vision Life, Short- & Long-Term Disability Optional Voluntary Benefits Employee Stock Ownership Plan (ESOP) 401K
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