Mobile Associate - Retail Sales, Bilingual
T-Mobile, Arcadia, California, United States, 91006
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities
Builds proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty by: helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store; side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love, including accessories and IoT devices; approaching service and sales needs with composure, integrity and compassion. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: how our coverage stacks up in the customer’s neighborhood, why T-Mobile plans and services let customers live unlimited, feel the love, stay connected and go further; completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources; makes the most of their time on shift, learning about innovations in wireless and technology. Establishes relationships with and partners with T-Mobile employees across channels to collectively own the customer experience, resolve issues, identify and hand off small business leads, and support team initiatives in creating an inclusive environment. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred (Required) Knowledge, Skills and Abilities
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required). Competitive drive and proven ability to succeed in a fast-paced sales environment (Required). Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Effective at balancing customer needs and performance goals (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and hourly training pay applies. After training, Mobile Associates may promote to Mobile Expert with eligibility for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees at T-Mobile are eligible for an Annual Stock Grant. Benefits and Company Information
Benefits demonstrate the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants and purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually), paid parental and family leave, family-building benefits, backup care, childcare subsidy, tuition assistance, college coaching, disability coverage, voluntary AD&D, voluntary life and long-term care insurance, and other voluntary programs. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, visit www.t-mobilebenefits.com. Never stop growing. The Un-carrier doesn’t have a corporate ladder – it’s a jungle gym of possibilities. We love helping employees grow in their careers. By applying for this opportunity, you’re living our values and investing in your career growth. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on these factors is not tolerated. If you need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not for applying to a position or inquiries unrelated to accommodations.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities
Builds proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty by: helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store; side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love, including accessories and IoT devices; approaching service and sales needs with composure, integrity and compassion. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: how our coverage stacks up in the customer’s neighborhood, why T-Mobile plans and services let customers live unlimited, feel the love, stay connected and go further; completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources; makes the most of their time on shift, learning about innovations in wireless and technology. Establishes relationships with and partners with T-Mobile employees across channels to collectively own the customer experience, resolve issues, identify and hand off small business leads, and support team initiatives in creating an inclusive environment. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred (Required) Knowledge, Skills and Abilities
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required). Competitive drive and proven ability to succeed in a fast-paced sales environment (Required). Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Effective at balancing customer needs and performance goals (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and hourly training pay applies. After training, Mobile Associates may promote to Mobile Expert with eligibility for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees at T-Mobile are eligible for an Annual Stock Grant. Benefits and Company Information
Benefits demonstrate the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants and purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually), paid parental and family leave, family-building benefits, backup care, childcare subsidy, tuition assistance, college coaching, disability coverage, voluntary AD&D, voluntary life and long-term care insurance, and other voluntary programs. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, visit www.t-mobilebenefits.com. Never stop growing. The Un-carrier doesn’t have a corporate ladder – it’s a jungle gym of possibilities. We love helping employees grow in their careers. By applying for this opportunity, you’re living our values and investing in your career growth. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on these factors is not tolerated. If you need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not for applying to a position or inquiries unrelated to accommodations.
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