Mobile Associate - Retail Sales, Bilingual
T-MOBILE USA, Inc., Arcadia, California, United States, 91006
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are evolving. They work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where new associates work with their team and proactively build skills for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training. Responsibilities
Builds proficiency related to serving and selling to customers while providing a world-class customer experience and building loyalty by helping customers continue their shopping journey (online, via Customer Care, or in-store). Demonstrates latest technology in-store and uses side-by-side selling to find personalized solutions beyond devices and plans, including accessories and IoT devices. Approach service and sales with composure, integrity, and compassion. Becomes skilled with and consistently uses digital tools in interactions and onboarding to demonstrate: how coverage stacks up in the customer’s neighborhood, why T-Mobile plans help customers stay connected and go further. Completes in-store training on the T-Mobile experience, new skills and processes, knowledge of systems and resources. Maximizes time on shift by learning about wireless innovations between customers. Establishes relationships with T-Mobile employees across channels to own the customer experience and resolve issues, create a seamless environment, identify and handoff small business leads, and support team initiatives. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred. (Required) Knowledge, Skills and Abilities
Passionate customer advocate with the desire to connect and have fun doing it (Required) Competitive drive and ability to succeed in a fast-paced sales environment (Required) Willingness to work with peers and store leaders, learn and share ideas, while serving customers and resolving issues Effective at balancing customer needs and performance goals (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel and Compliance
Travel Required (Yes/No): No DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and training pay is eligible. After promotion to Mobile Expert, an annual incentive target of $18,000/year is possible, with actual incentives varying by performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and every employee is eligible for an annual stock grant. Benefits
At T-Mobile, benefits cover medical, dental, and vision, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays (varying with status). Benefits include parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, voluntary AD&D, disability, and long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and commuter benefits. For details, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to protected status. Reasonable accommodation requests can be emailed to ApplicantAccommodation@t-mobile.com or via phone at 1-844-873-9500. This contact is for accommodations requests and not for general applications or inquiries.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are evolving. They work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where new associates work with their team and proactively build skills for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training. Responsibilities
Builds proficiency related to serving and selling to customers while providing a world-class customer experience and building loyalty by helping customers continue their shopping journey (online, via Customer Care, or in-store). Demonstrates latest technology in-store and uses side-by-side selling to find personalized solutions beyond devices and plans, including accessories and IoT devices. Approach service and sales with composure, integrity, and compassion. Becomes skilled with and consistently uses digital tools in interactions and onboarding to demonstrate: how coverage stacks up in the customer’s neighborhood, why T-Mobile plans help customers stay connected and go further. Completes in-store training on the T-Mobile experience, new skills and processes, knowledge of systems and resources. Maximizes time on shift by learning about wireless innovations between customers. Establishes relationships with T-Mobile employees across channels to own the customer experience and resolve issues, create a seamless environment, identify and handoff small business leads, and support team initiatives. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred. (Required) Knowledge, Skills and Abilities
Passionate customer advocate with the desire to connect and have fun doing it (Required) Competitive drive and ability to succeed in a fast-paced sales environment (Required) Willingness to work with peers and store leaders, learn and share ideas, while serving customers and resolving issues Effective at balancing customer needs and performance goals (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel and Compliance
Travel Required (Yes/No): No DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and training pay is eligible. After promotion to Mobile Expert, an annual incentive target of $18,000/year is possible, with actual incentives varying by performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and every employee is eligible for an annual stock grant. Benefits
At T-Mobile, benefits cover medical, dental, and vision, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays (varying with status). Benefits include parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, voluntary AD&D, disability, and long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and commuter benefits. For details, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to protected status. Reasonable accommodation requests can be emailed to ApplicantAccommodation@t-mobile.com or via phone at 1-844-873-9500. This contact is for accommodations requests and not for general applications or inquiries.
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