Overview
Remote. As a Shelter Program Account Manager, the goal is to drive, convert, and service shelters in the Mars Adopt a Pet Shelter Plus program with excellence. Using deep understanding of shelter operations and challenges, you will lead business development by recruiting, onboarding, and supporting new shelters. The Shelter Program Account Manager will also build and maintain strong, trust-based relationships with existing shelter accounts, ensuring their satisfaction and engagement with our holistic program and food delivery services. As a trusted advisor, you will provide tailored solutions that meet shelter needs and foster long-term partnerships.
Job Description Shelter Program Account Manager
Franklin, TN
Remote
As a Shelter Program Account Manager, the goal is to drive, convert, and service shelters in the Mars Adopt a Pet Shelter Plus program with excellence. Using a deep understanding of shelter operations and challenges, you will lead business development by recruiting, onboarding, and supporting new shelters. The Shelter Program Account Manager will also build and maintain strong, trust-based relationships with existing shelter accounts, ensuring their satisfaction and engagement with our holistic program and food delivery services. As a trusted advisor, you will provide tailored solutions that meet shelter needs and foster long-term partnerships.
What are we looking for?
Bachelors degree in Business Administration or related field
Previous experience in the Veterinary or Animal Welfare space
2+ years experience in sales and managing accounts
Experience with Microsoft Suite (Excel, PowerPoint, etc.)
A passion for making a better world for pets
Relationships and understanding of the Shelter & Rescue Network (experience with Shelters preferred)
Passionate about serving and working across the Mars Ecosystem including pet nutrition, veterinary care, & diagnostics
60% travel required
Key responsibilities Business Development
Utilize your experience and insight into shelter pain points and opportunities to engage shelters and manage all aspects of the recruiting, onboarding, training, and implementing the Shelter Plus program. Achieve the KPI: Recruit and onboard 25 new shelters annually to the Shelter Plus program.
Relationships with Existing Accounts
Maintain satisfaction and overall participation with existing shelters: establish trust and rapport with shelter management and staff and ensure that the holistic program and food delivery meet their expectations. Serve as a credible advisor, offering solutions grounded in your firsthand understanding of shelter operations. KPI: 80% retention rate of shelter contracts.
What can you expect from Mars?
Work with over 130,000 Associates, all guided by The Five Principles.
Join a purpose-driven company striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including Mars University.
An industry-competitive salary and benefits package, including company bonus.
Mars does not sponsor visas for this role.
This position is not eligible for relocation benefits .
The base pay range for this position at commencement of employment is USD 67,207.00 - USD 92,410.00. The total compensation package may include other elements, including variable pay & general allowances, depending on position and work schedule. Eligible employees may be enrolled in a 401(k) plan and Company-sponsored medical, dental, vision, and basic life insurance plans. Paid time off includes 120 hours of vacation per year, 100% paid sick time for eligible Associates up to 40 hours per year, and 12 paid holidays. USD 67,207.00 - USD 92,410.00
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Job Description Shelter Program Account Manager
Franklin, TN
Remote
As a Shelter Program Account Manager, the goal is to drive, convert, and service shelters in the Mars Adopt a Pet Shelter Plus program with excellence. Using a deep understanding of shelter operations and challenges, you will lead business development by recruiting, onboarding, and supporting new shelters. The Shelter Program Account Manager will also build and maintain strong, trust-based relationships with existing shelter accounts, ensuring their satisfaction and engagement with our holistic program and food delivery services. As a trusted advisor, you will provide tailored solutions that meet shelter needs and foster long-term partnerships.
What are we looking for?
Bachelors degree in Business Administration or related field
Previous experience in the Veterinary or Animal Welfare space
2+ years experience in sales and managing accounts
Experience with Microsoft Suite (Excel, PowerPoint, etc.)
A passion for making a better world for pets
Relationships and understanding of the Shelter & Rescue Network (experience with Shelters preferred)
Passionate about serving and working across the Mars Ecosystem including pet nutrition, veterinary care, & diagnostics
60% travel required
Key responsibilities Business Development
Utilize your experience and insight into shelter pain points and opportunities to engage shelters and manage all aspects of the recruiting, onboarding, training, and implementing the Shelter Plus program. Achieve the KPI: Recruit and onboard 25 new shelters annually to the Shelter Plus program.
Relationships with Existing Accounts
Maintain satisfaction and overall participation with existing shelters: establish trust and rapport with shelter management and staff and ensure that the holistic program and food delivery meet their expectations. Serve as a credible advisor, offering solutions grounded in your firsthand understanding of shelter operations. KPI: 80% retention rate of shelter contracts.
What can you expect from Mars?
Work with over 130,000 Associates, all guided by The Five Principles.
Join a purpose-driven company striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including Mars University.
An industry-competitive salary and benefits package, including company bonus.
Mars does not sponsor visas for this role.
This position is not eligible for relocation benefits .
The base pay range for this position at commencement of employment is USD 67,207.00 - USD 92,410.00. The total compensation package may include other elements, including variable pay & general allowances, depending on position and work schedule. Eligible employees may be enrolled in a 401(k) plan and Company-sponsored medical, dental, vision, and basic life insurance plans. Paid time off includes 120 hours of vacation per year, 100% paid sick time for eligible Associates up to 40 hours per year, and 12 paid holidays. USD 67,207.00 - USD 92,410.00
#J-18808-Ljbffr