Position Overview
As a Senior Personal Banker within PNC's Retail Branch organization, you will be based in Fort Wayne, IN at the DuPont Coldwater branch. Your role will focus on acquiring and deepening the branch customer base through proactive sales and service activities, managing customer experience, and growing PNC solutions to drive revenue and loyalty.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Leads by example in driving proactive sales conversations through outbound calls, service to sales interactions, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty.
Leads by example in driving customer loyalty and growing customer share of wallet through a differentiated customer experience; performs lobby engagement activities to connect with customers and position financial products.
Leads by example in applying product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
Proficiently manages risk through adherence to all policies and procedures, demonstrating sound judgment and ensuring branch operations are completed efficiently and accurately.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Preferred Skills
– Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies
– Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience
– Requires 4+ years of related business or functional experience; Associate degree or equivalent with related experience or product knowledge.
Education
– Associate degree.
Certifications
– None required.
Licenses
– Candidates will undergo additional background checks as required by CFPB regulations.
Benefits PNC offers a comprehensive range of benefits, including medical/prescription drug coverage, dental and vision, life insurance, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 paid holidays per year, 9 occasional absence days, and 15–25 vacation days per year depending on career level.
Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA, SAFE Act, and FINRA requirements.
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Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Leads by example in driving proactive sales conversations through outbound calls, service to sales interactions, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty.
Leads by example in driving customer loyalty and growing customer share of wallet through a differentiated customer experience; performs lobby engagement activities to connect with customers and position financial products.
Leads by example in applying product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
Proficiently manages risk through adherence to all policies and procedures, demonstrating sound judgment and ensuring branch operations are completed efficiently and accurately.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Preferred Skills
– Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies
– Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience
– Requires 4+ years of related business or functional experience; Associate degree or equivalent with related experience or product knowledge.
Education
– Associate degree.
Certifications
– None required.
Licenses
– Candidates will undergo additional background checks as required by CFPB regulations.
Benefits PNC offers a comprehensive range of benefits, including medical/prescription drug coverage, dental and vision, life insurance, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 paid holidays per year, 9 occasional absence days, and 15–25 vacation days per year depending on career level.
Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA, SAFE Act, and FINRA requirements.
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