Ohio Staffing
Customer Service Representative
We are seeking an experienced customer service representative to join our team in Medina, Ohio. This is a contract-to-permanent opportunity within the manufacturing sector. In this role, you will be a key liaison between customers and internal teams, ensuring exceptional service and streamlined order processing. You will help foster clear communication, facilitate order management, and drive customer satisfaction while working within a collaborative, fast-paced environment. Key responsibilities include: Serving as the primary point of contact between customers and cross-functional teams (Intake, Quote, Sales). Coordinating with the Quote team to request and deliver quotes promptly. Addressing customer inquiries, providing accurate, timely information. Collaborating with the Sales team and customers to support project success, including participation in project kickoff calls. Managing customer accounts by ensuring all data, documentation, and order information are up to date and accurately entered. Efficiently processing orders, adhering to established timelines and ensuring complete, accurate data entry. Collecting payments and deposits when necessary; processing tickets in a timely manner. Uploading orders and related documents to customer portals and maintaining records in shared drives. Updating shipping dates in internal systems; proactively communicating any changes to customers and sales representatives. Performing stock checks as requested and providing direct shipping notifications to customers. Supporting post-order activities, processing special requests and handling inquiries for national, hospitality, and private label accounts. Requirements: Strong verbal and written communication skills. Advanced proficiency in computer applications and systems. Exceptional organizational abilities and attention to detail. Effective time management skills to prioritize tasks efficiently. High level of accuracy in handling data and processes. Ability to work independently while maintaining honesty and assertiveness. Familiarity with customer service tools such as Zendesk. Experience in customer service, order entry, and handling inbound and outbound calls.
We are seeking an experienced customer service representative to join our team in Medina, Ohio. This is a contract-to-permanent opportunity within the manufacturing sector. In this role, you will be a key liaison between customers and internal teams, ensuring exceptional service and streamlined order processing. You will help foster clear communication, facilitate order management, and drive customer satisfaction while working within a collaborative, fast-paced environment. Key responsibilities include: Serving as the primary point of contact between customers and cross-functional teams (Intake, Quote, Sales). Coordinating with the Quote team to request and deliver quotes promptly. Addressing customer inquiries, providing accurate, timely information. Collaborating with the Sales team and customers to support project success, including participation in project kickoff calls. Managing customer accounts by ensuring all data, documentation, and order information are up to date and accurately entered. Efficiently processing orders, adhering to established timelines and ensuring complete, accurate data entry. Collecting payments and deposits when necessary; processing tickets in a timely manner. Uploading orders and related documents to customer portals and maintaining records in shared drives. Updating shipping dates in internal systems; proactively communicating any changes to customers and sales representatives. Performing stock checks as requested and providing direct shipping notifications to customers. Supporting post-order activities, processing special requests and handling inquiries for national, hospitality, and private label accounts. Requirements: Strong verbal and written communication skills. Advanced proficiency in computer applications and systems. Exceptional organizational abilities and attention to detail. Effective time management skills to prioritize tasks efficiently. High level of accuracy in handling data and processes. Ability to work independently while maintaining honesty and assertiveness. Familiarity with customer service tools such as Zendesk. Experience in customer service, order entry, and handling inbound and outbound calls.