Technical Records Specialist 1
Dedicated to strengthening the health, safety, and independence of Idahoans. This position is located in downtown Boise. If you have an eye for detail, have exemplary customer service and organization skills, enjoy keeping busy and like helping others we would like to meet you! The main duties of this position on the Vital Records Legal Amendments team include making changes to Idaho certificates as allowed by Idaho law and administrative rule, processing certificate applications, and providing telephone assistance. The hours for this position are Monday through Friday 8:00 a.m. to 5:00 p.m. This announcement will be used to fill vacancies at the Idaho Bureau of Vital Records and Health Statistics only. If you have previously applied for the Technical Records Specialist 1 classification and wish to be considered for this position, you must reapply under this announcement. Previous scores will not be used. This position is not eligible for telework. The successful applicant will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation. Benefits: The State of Idaho offers a robust total compensation and benefits package, including but not limited to: One of the nation's best state retirement systems 11 paid holidays Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time) Paid parental leave Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week) 2 voluntary supplemental retirement plans including both pre-tax and Roth options Deferred compensation plan Life insurance for self, spouse, and children Short and long-term disability insurance Flexible Spending Accounts (FSA) Wide variety of training opportunities Some positions offer flexible hours and/or telecommuting Additional perks and discounts available through medical provider Public Service Loan Forgiveness (PSLF) Eligibility Employee assistance program Example of duties: Review customer requests for certificate changes and respond with written instructions and appropriate forms. Review legal documents such as affidavits, acknowledgments and court orders for completeness. Make changes to Idaho certificates as allowed by law and rule. Monitor and make appropriate changes to the electronic records system. Provide general information and instructions for requesting copies of certificates. Explain Bureau policies and procedures to customers and business partners. Make outbound calls to customers, attorneys, and personnel at funeral homes and hospitals. Minimum qualifications: Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience. Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience. Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience. Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience. Demonstrated work experience obtaining and safeguarding confidential information. Typically gained by 6 months of work experience assisting the public. Demonstrated work experience working/relating with diverse groups of people. Typically gained by 6 months of volunteer or work experience assisting the public. Demonstrated time management and communication skills. Typically gained by 6 months working in an office or educational setting. If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa. Application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: dhwjobs@dhw.idaho.gov PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.
Dedicated to strengthening the health, safety, and independence of Idahoans. This position is located in downtown Boise. If you have an eye for detail, have exemplary customer service and organization skills, enjoy keeping busy and like helping others we would like to meet you! The main duties of this position on the Vital Records Legal Amendments team include making changes to Idaho certificates as allowed by Idaho law and administrative rule, processing certificate applications, and providing telephone assistance. The hours for this position are Monday through Friday 8:00 a.m. to 5:00 p.m. This announcement will be used to fill vacancies at the Idaho Bureau of Vital Records and Health Statistics only. If you have previously applied for the Technical Records Specialist 1 classification and wish to be considered for this position, you must reapply under this announcement. Previous scores will not be used. This position is not eligible for telework. The successful applicant will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation. Benefits: The State of Idaho offers a robust total compensation and benefits package, including but not limited to: One of the nation's best state retirement systems 11 paid holidays Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time) Paid parental leave Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week) 2 voluntary supplemental retirement plans including both pre-tax and Roth options Deferred compensation plan Life insurance for self, spouse, and children Short and long-term disability insurance Flexible Spending Accounts (FSA) Wide variety of training opportunities Some positions offer flexible hours and/or telecommuting Additional perks and discounts available through medical provider Public Service Loan Forgiveness (PSLF) Eligibility Employee assistance program Example of duties: Review customer requests for certificate changes and respond with written instructions and appropriate forms. Review legal documents such as affidavits, acknowledgments and court orders for completeness. Make changes to Idaho certificates as allowed by law and rule. Monitor and make appropriate changes to the electronic records system. Provide general information and instructions for requesting copies of certificates. Explain Bureau policies and procedures to customers and business partners. Make outbound calls to customers, attorneys, and personnel at funeral homes and hospitals. Minimum qualifications: Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience. Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience. Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience. Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience. Demonstrated work experience obtaining and safeguarding confidential information. Typically gained by 6 months of work experience assisting the public. Demonstrated work experience working/relating with diverse groups of people. Typically gained by 6 months of volunteer or work experience assisting the public. Demonstrated time management and communication skills. Typically gained by 6 months working in an office or educational setting. If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa. Application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: dhwjobs@dhw.idaho.gov PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.