Technical Records Specialist 2
Dedicated to strengthening the health, safety, and independence of Idahoans. The Department of Health and Welfare is hiring a Technical Records Specialist 2 in downtown Boise. Health Statistics is the official custodian of confidential certificates of birth, death, stillbirth, miscarriage, marriage, and divorce events that occur in the State of Idaho. If you have an eye for detail, have exemplary customer service and organization skills, enjoy keeping busy and like helping others we would like to meet you! This position on the Vital Records Customer Service team directly supervises three to four employees in the Standard Services team and serves as a unit leader when the supervisor is unavailable. Daily duties also include reviewing certificate applications, data entry, mailing out certificate orders, and providing written and verbal assistance to customers. The hours for this position are Monday through Friday 8:00 a.m. to 5:00 p.m. This position is not eligible for telework. Benefits: The State of Idaho offers a robust total compensation and benefits package, including but not limited to: One of the nation's best state retirement systems that offers a lifetime benefit at retirement. 11 paid holidays. Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time). Paid parental leave. Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week). 2 voluntary supplemental retirement plans including both pre-tax and Roth options. Deferred compensation plan. Life insurance for self, spouse, and children. Short and long-term disability insurance. Flexible Spending Accounts (FSA). Wide variety of training opportunities. Some positions offer flexible hours and/or telecommuting. Additional perks and discounts available through medical provider. Public Service Loan Forgiveness (PSLF) Eligibility. Employee assistance program. Example of duties: Review information on applications for completeness and process complete orders. Conduct telephone interviews to determine customer ability to obtain records. Provide general information and instructions for requesting certificates. Explain Bureau policies and procedures to internal and external customers. Make outbound calls to customers. Hire, train, supervise, and direct daily activities of assigned staff members. Minimum qualifications: Experience monitoring record systems to identify and correct errors. Typically gained by at least one year of related experience. Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs. Typically gained by at least one year of experience which frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well being of others or will result in a service or action being denied. Experience analyzing information and researching a variety of sources to identify and resolve problems or issues. Typically gained by at least one year of extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action. Experience dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations. Typically gained by at least one year experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters. Experience entering and retrieving data using a computerized record system. Typically gained by at least six months of experience in a work setting where it was required to enter and retrieve data in a database records system or other computer records system. Experience composing and proofreading business correspondence. Typically gained by at least one year of office experience which required composing and proofreading a variety of business documents on a regular basis OR successful completion of at least one college-level English composition or business English class AND six months of experience composing business documents. Learn about a career with DHW. Application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: dhwjobs@dhw.idaho.gov PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.
Dedicated to strengthening the health, safety, and independence of Idahoans. The Department of Health and Welfare is hiring a Technical Records Specialist 2 in downtown Boise. Health Statistics is the official custodian of confidential certificates of birth, death, stillbirth, miscarriage, marriage, and divorce events that occur in the State of Idaho. If you have an eye for detail, have exemplary customer service and organization skills, enjoy keeping busy and like helping others we would like to meet you! This position on the Vital Records Customer Service team directly supervises three to four employees in the Standard Services team and serves as a unit leader when the supervisor is unavailable. Daily duties also include reviewing certificate applications, data entry, mailing out certificate orders, and providing written and verbal assistance to customers. The hours for this position are Monday through Friday 8:00 a.m. to 5:00 p.m. This position is not eligible for telework. Benefits: The State of Idaho offers a robust total compensation and benefits package, including but not limited to: One of the nation's best state retirement systems that offers a lifetime benefit at retirement. 11 paid holidays. Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time). Paid parental leave. Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week). 2 voluntary supplemental retirement plans including both pre-tax and Roth options. Deferred compensation plan. Life insurance for self, spouse, and children. Short and long-term disability insurance. Flexible Spending Accounts (FSA). Wide variety of training opportunities. Some positions offer flexible hours and/or telecommuting. Additional perks and discounts available through medical provider. Public Service Loan Forgiveness (PSLF) Eligibility. Employee assistance program. Example of duties: Review information on applications for completeness and process complete orders. Conduct telephone interviews to determine customer ability to obtain records. Provide general information and instructions for requesting certificates. Explain Bureau policies and procedures to internal and external customers. Make outbound calls to customers. Hire, train, supervise, and direct daily activities of assigned staff members. Minimum qualifications: Experience monitoring record systems to identify and correct errors. Typically gained by at least one year of related experience. Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs. Typically gained by at least one year of experience which frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well being of others or will result in a service or action being denied. Experience analyzing information and researching a variety of sources to identify and resolve problems or issues. Typically gained by at least one year of extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action. Experience dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations. Typically gained by at least one year experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters. Experience entering and retrieving data using a computerized record system. Typically gained by at least six months of experience in a work setting where it was required to enter and retrieve data in a database records system or other computer records system. Experience composing and proofreading business correspondence. Typically gained by at least one year of office experience which required composing and proofreading a variety of business documents on a regular basis OR successful completion of at least one college-level English composition or business English class AND six months of experience composing business documents. Learn about a career with DHW. Application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: dhwjobs@dhw.idaho.gov PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.