West Virginia Staffing
Member Service Representative I
West Virginia Staffing, Winchester, Virginia, United States, 22601
Member Service Representative (MSR)
Winchester, VA Location: Winchester, VA Start Date: 03/09/2026 Training Schedule: 7:30 AM-4:00 PM Work Schedule - Hybrid: 11:00 AM- 1:30 PM (8.5-hour shifts within a 9.5-hour window) About the Role: We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives (MSRs). As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You'll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service. What You'll Do: Handle inbound calls and assist members with account servicing needs Navigate multiple systems to research and resolve account concerns Provide exceptional customer service and support Maintain accurate documentation and follow compliance procedures What We're Looking For: Strong communication and problem-solving skills Ability to multitask and work efficiently in a high-volume environment Comfortable using multiple systems and tools to assist members Reliable and punctual, especially during training Job Type & Location: This is a Contract to Hire position based out of Martinsburg, WV. Pay and Benefits: The pay range for this position is $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Martinsburg, WV. Application Deadline: This position is anticipated to close on Feb 6, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Winchester, VA Location: Winchester, VA Start Date: 03/09/2026 Training Schedule: 7:30 AM-4:00 PM Work Schedule - Hybrid: 11:00 AM- 1:30 PM (8.5-hour shifts within a 9.5-hour window) About the Role: We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives (MSRs). As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You'll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service. What You'll Do: Handle inbound calls and assist members with account servicing needs Navigate multiple systems to research and resolve account concerns Provide exceptional customer service and support Maintain accurate documentation and follow compliance procedures What We're Looking For: Strong communication and problem-solving skills Ability to multitask and work efficiently in a high-volume environment Comfortable using multiple systems and tools to assist members Reliable and punctual, especially during training Job Type & Location: This is a Contract to Hire position based out of Martinsburg, WV. Pay and Benefits: The pay range for this position is $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Martinsburg, WV. Application Deadline: This position is anticipated to close on Feb 6, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.