Bilingual in Spanish Customer Service Representative
New Jersey Staffing, Mount Laurel, New Jersey, United States, 08054
Bilingual In Spanish Customer Service Representative
We are looking for a detail-oriented bilingual in Spanish customer service representative to join our team in Mount Laurel, New Jersey. This is a long-term contract position, offering an opportunity to grow within the organization while delivering exceptional service to our clients. The role involves handling customer inquiries related to their account and ensuring accurate data entry in a fast-paced environment. Responsibilities: Respond to incoming calls from customers, addressing inquiries Assist customers with updating personal information, such as addresses and names, in their accounts. Provide accurate information and direct customers to appropriate departments or personnel for further assistance. Maintain precise and timely data entry to ensure customer records are up to date. Deliver exceptional customer service while adhering to company policies and procedures. Log all customer interactions and follow up as necessary to ensure resolution. Collaborate with team members and supervisors to enhance service delivery and resolve issues efficiently. Stay punctual and ready to start work promptly at scheduled hours. Adapt to a dynamic work environment while meeting high standards of conduct. Requirements: Proven experience in customer service or a related field. Strong bilingual communication skills, both verbal and written. Familiarity with data entry processes and attention to detail. Ability to work onsite in Mount Laurel, New Jersey. Punctuality and reliability in adhering to work schedules. Proficiency in using computer systems and navigating online tools. Willingness to learn and adapt to company processes and systems.
We are looking for a detail-oriented bilingual in Spanish customer service representative to join our team in Mount Laurel, New Jersey. This is a long-term contract position, offering an opportunity to grow within the organization while delivering exceptional service to our clients. The role involves handling customer inquiries related to their account and ensuring accurate data entry in a fast-paced environment. Responsibilities: Respond to incoming calls from customers, addressing inquiries Assist customers with updating personal information, such as addresses and names, in their accounts. Provide accurate information and direct customers to appropriate departments or personnel for further assistance. Maintain precise and timely data entry to ensure customer records are up to date. Deliver exceptional customer service while adhering to company policies and procedures. Log all customer interactions and follow up as necessary to ensure resolution. Collaborate with team members and supervisors to enhance service delivery and resolve issues efficiently. Stay punctual and ready to start work promptly at scheduled hours. Adapt to a dynamic work environment while meeting high standards of conduct. Requirements: Proven experience in customer service or a related field. Strong bilingual communication skills, both verbal and written. Familiarity with data entry processes and attention to detail. Ability to work onsite in Mount Laurel, New Jersey. Punctuality and reliability in adhering to work schedules. Proficiency in using computer systems and navigating online tools. Willingness to learn and adapt to company processes and systems.