Maine Staffing
Appointment Center Representative / Customer Service Representative
Maine Staffing, Brewer, Maine, United States, 04412
Appointment Center Representative / Customer Service Representative
Are you friendly, upbeat, and great on the phone? Do you enjoy helping people and working in a fast-paced customer service environment? If so, TC Hafford Basement Systems may be the perfect fit. TC Hafford Basement Systems is a trusted regional leader in basement waterproofing, foundation repair, and crawl space services. Our purpose is to redefine the construction industry by delivering a remarkable experience for both our customers and our employees. We're growing and looking for an Appointment Center Representative / Call Center Customer Service Representative to join our Wells office team. What You'll Do: Answer high-volume inbound calls from customers and new leads Schedule appointments for sales representatives (appointment setting / appointment scheduling) Make outbound calls to follow up on marketing leads and inquiries Enter customer and appointment information using CRM and data entry systems Send informational packets prior to scheduled appointments Assist with general office support and administrative tasks Provide professional, friendly phone-based customer service Collaborate with internal teams to ensure smooth daily operations What We're Looking For: High school diploma or GED preferred 1+ year of customer service, call center, or appointment setting experience Strong verbal communication and phone etiquette Comfortable with computers, CRM software, and accurate data entry Dependable, organized, and team-oriented Ability to multitask in a fast-paced office environment Regular and reliable on-site attendance required What We Offer: Competitive hourly pay plus performance-based bonuses Paid training and ongoing coaching Paid time off and paid holidays Health, dental, and vision insurance options Supportive, positive team culture Opportunities for advancement and career growth If you take pride in your work, enjoy helping customers, and are looking for a stable customer service position with growth potential, apply today and join the TC Hafford Basement Systems team.
Are you friendly, upbeat, and great on the phone? Do you enjoy helping people and working in a fast-paced customer service environment? If so, TC Hafford Basement Systems may be the perfect fit. TC Hafford Basement Systems is a trusted regional leader in basement waterproofing, foundation repair, and crawl space services. Our purpose is to redefine the construction industry by delivering a remarkable experience for both our customers and our employees. We're growing and looking for an Appointment Center Representative / Call Center Customer Service Representative to join our Wells office team. What You'll Do: Answer high-volume inbound calls from customers and new leads Schedule appointments for sales representatives (appointment setting / appointment scheduling) Make outbound calls to follow up on marketing leads and inquiries Enter customer and appointment information using CRM and data entry systems Send informational packets prior to scheduled appointments Assist with general office support and administrative tasks Provide professional, friendly phone-based customer service Collaborate with internal teams to ensure smooth daily operations What We're Looking For: High school diploma or GED preferred 1+ year of customer service, call center, or appointment setting experience Strong verbal communication and phone etiquette Comfortable with computers, CRM software, and accurate data entry Dependable, organized, and team-oriented Ability to multitask in a fast-paced office environment Regular and reliable on-site attendance required What We Offer: Competitive hourly pay plus performance-based bonuses Paid training and ongoing coaching Paid time off and paid holidays Health, dental, and vision insurance options Supportive, positive team culture Opportunities for advancement and career growth If you take pride in your work, enjoy helping customers, and are looking for a stable customer service position with growth potential, apply today and join the TC Hafford Basement Systems team.