Remote Healthcare Support Representative Job at Liveops in York County

Healthcare Support Representative — Independent Contractor Location: Remote (US-Based) Make a difference—one call at a time, with the freedom to serve on your terms. Join a network of self-employed professionals supporting patients and/or providers, helping people get the care and answers they need while enjoying flexibility. As an Independent Contractor, you will Be your own boss. Choose when and to whom you provide support services. Set your own schedule. Provide a distraction-free home office. Provide your own home office equipment. Handle customer calls, assess needs, and solve problems. Requirements At least 1 year of phone-based healthcare patient or provider support experience. Computer skills, including navigating multiple systems and documenting call notes. Strong communication skills and the ability to connect with diverse individuals. Ability to sit for long periods. Patience and empathy. Ability to provide services pursuant to your contract independently. Preferred Qualifications Experience in healthcare or related fields such as medical, social services, education, mental health services, or other relevant “people helping” fields. In-depth knowledge of health insurance; Medicaid and Medicare knowledge is highly desired. Comfortable with medical and health insurance terminology while refraining from offering medical advice. Compensation Submit invoices and receive payment for completed services pursuant to contract. Pay structures vary by client program; most programs pay for productive time and may include performance-based pay. Independent Contractors are responsible for their own taxes and expenses. Application Certification Process Complete an application and pass a background check. Sign an Independent Contractor Agreement. Complete a W-9 form and set up direct deposit. Complete program-specific certifications. Background Check The background check requires a non-refundable $25 processing fee paid directly to the background check vendor. View background requirements Computer Requirements Some clients may require additional security measures and equipment. Wired internet connection. Android or Apple phone. Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported). Review basic technology requirements Hours Choose your own schedule by self-scheduling 30-minute blocks. Client hours of operation will vary. Important Notes Additional checks regarding OIG/SAM exclusion lists may be required by clients. Some clients and programs may have additional requirements and certifications. Ensure the clients you choose align with your availability and commitments. Eligible States Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY. In Summary: Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TX, VA, WV, WY. En Español: Representante de Apoyo a la Salud Localización del contratista independiente: Remote (basado en Estados Unidos) Haga una diferenciaUna llamada a la vez, con la libertad de servir según sus términos. Únete a una red de profesionales autónomos que apoyan a los pacientes y/o proveedores, ayudando a las personas a obtener el cuidado y respuestas que necesitan mientras disfrutan de flexibilidad. Como contratista independiente, serás tu propio jefe. Elige cuándo y a quién proporcionas servicios de apoyo. Establece tu propia agenda. Proporcione una oficina doméstica libre de distracciones. Provea tu propio equipo de oficina en casa. Maneja llamadas de clientes, evalúe necesidades y resuelva problemas. Requisitos Al menos 1 año de experiencia en atención médica basada en teléfono al paciente o proveedor de asistencia. Competencias informáticas, incluyendo sistemas de navegación y notas de llamadas. Las estructuras de pago varían según el programa del cliente; la mayoría de los programas pagan por un tiempo productivo y pueden incluir pagos basados en rendimiento. Los contratistas independientes son responsables de sus propios impuestos y gastos. Proceso de certificación de aplicaciones Completa una solicitud y pasa una verificación de antecedentes. Firma un Acuerdo de Contratante Independiente. Completa un formulario W-9 y configure depósito directo. Completar certificados específicos para el programa. Verificación de fondo La comprobación de trasfondo Requiere una tarifa de procesamiento no reembolsable de $ 25 pagada directamente al proveedor de control de trasfacto. Vea requisitos de fondo Recursos informáticos Algunos clientes pueden requerir medidas de seguridad y equipos adicionales. Conexión a Internet con cable. teléfono Android o Apple. Proporcione su propio equipo, incluida una PC que opera Windows (Macs, Chromebooks y tabletas no están comprometidas).