Xecutive Recruitment Inc. is hiring: Director of Technical Services in Portland

Overview

Leads technical service operations for a multi-site industrial materials organization, managing internal testing, field support, quality documentation, customer technical engagement, and cross-functional collaboration with sales and operations. Serves as the subject-matter voice on product performance while ensuring compliance with internal standards and external expectations.

Responsibilities

• Ensure internal and external product performance programs, testing cycles, and reporting deadlines are completed accurately and on time
• Oversee calibration and maintenance schedules for laboratory and field testing equipment, including coordination with third-party vendors
• Maintain technical documentation, quality manuals, and certification files
• Support internal audits and maintain required technical certifications and compliance records
• Oversee lab housekeeping, equipment, and materials inventory within budget targets
• Support product trials, performance evaluations, and technical testing as needed
• Manage daily assignments for lab and field technical personnel
• Oversee periodic product testing and analysis
• Act as primary technical contact for internal teams, customers, partners, and industry groups
• Develop strong product performance knowledge across company sites and product lines
• Interface with commercial and operations teams regarding customer issues, improvement opportunities, and market feedback
• Support work with regulatory or standards-driven entities on product specifications and approvals when required
• Provide updates, training, and technical guidance to internal commercial and operations stakeholders
• Coordinate with centralized testing resources for custom evaluations and product application studies
• Participate in product quality reviews and provide customer-driven feedback to operations and product management
• Attend technical and quality meetings; represent customer perspective and product performance insights
• Travel expected across assigned territories (regional travel required)

Education

• Bachelor’s degree in engineering, materials, industrial technology, or related discipline; equivalent experience considered

Requirements/Qualifications

• 7–10 years of experience in technical services, product performance, quality, or testing within an industrial or manufactured product environment
• Prior leadership or supervisory experience required
• Strong communication skills with ability to influence and collaborate across teams
• Solid understanding of product performance, testing fundamentals, and production workflows
• Proficient with standard business software (email, presentation, spreadsheets)
• Strong analytical, math, and documentation skills with high attention to detail
• Able to communicate technical concepts to non-technical audiences
• Effective presenter with strong organizational and prioritization skills
• Self-directed and proactive; able to drive decision-making when appropriate
• Strong team orientation and customer-focused mindset
• Valid driver’s license and acceptable driving history
• Preferred: Experience interacting with public sector customers, regulated buyers, or standards-based environments
• Exposure to industrial manufacturing, engineered products, or construction-adjacent industries