Xecutive Recruitment Inc.
Director of Technical Services
Xecutive Recruitment Inc., Portland, Oregon, United States, 97204
Overview
Leads technical service operations for a multi-site industrial materials organization, managing internal testing, field support, quality documentation, customer technical engagement, and cross-functional collaboration with sales and operations. Serves as the subject-matter voice on product performance while ensuring compliance with internal standards and external expectations.
Responsibilities
Ensure internal and external product performance programs, testing cycles, and reporting deadlines are completed accurately and on time
Oversee calibration and maintenance schedules for laboratory and field testing equipment, including coordination with third-party vendors
Maintain technical documentation, quality manuals, and certification files
Support internal audits and maintain required technical certifications and compliance records
Oversee lab housekeeping, equipment, and materials inventory within budget targets
Support product trials, performance evaluations, and technical testing as needed
Manage daily assignments for lab and field technical personnel
Oversee periodic product testing and analysis
Act as primary technical contact for internal teams, customers, partners, and industry groups
Develop strong product performance knowledge across company sites and product lines
Interface with commercial and operations teams regarding customer issues, improvement opportunities, and market feedback
Support work with regulatory or standards-driven entities on product specifications and approvals when required
Provide updates, training, and technical guidance to internal commercial and operations stakeholders
Coordinate with centralized testing resources for custom evaluations and product application studies
Participate in product quality reviews and provide customer-driven feedback to operations and product management
Attend technical and quality meetings; represent customer perspective and product performance insights
Travel expected across assigned territories (regional travel required)
Education
Bachelor’s degree in engineering, materials, industrial technology, or related discipline; equivalent experience considered
Requirements/Qualifications
7–10 years of experience in technical services, product performance, quality, or testing within an industrial or manufactured product environment
Prior leadership or supervisory experience required
Strong communication skills with ability to influence and collaborate across teams
Solid understanding of product performance, testing fundamentals, and production workflows
Proficient with standard business software (email, presentation, spreadsheets)
Strong analytical, math, and documentation skills with high attention to detail
Able to communicate technical concepts to non-technical audiences
Effective presenter with strong organizational and prioritization skills
Self-directed and proactive; able to drive decision-making when appropriate
Strong team orientation and customer-focused mindset
Valid driver’s license and acceptable driving history
Preferred:
Experience interacting with public sector customers, regulated buyers, or standards-based environments
Exposure to industrial manufacturing, engineered products, or construction-adjacent industries
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Responsibilities
Ensure internal and external product performance programs, testing cycles, and reporting deadlines are completed accurately and on time
Oversee calibration and maintenance schedules for laboratory and field testing equipment, including coordination with third-party vendors
Maintain technical documentation, quality manuals, and certification files
Support internal audits and maintain required technical certifications and compliance records
Oversee lab housekeeping, equipment, and materials inventory within budget targets
Support product trials, performance evaluations, and technical testing as needed
Manage daily assignments for lab and field technical personnel
Oversee periodic product testing and analysis
Act as primary technical contact for internal teams, customers, partners, and industry groups
Develop strong product performance knowledge across company sites and product lines
Interface with commercial and operations teams regarding customer issues, improvement opportunities, and market feedback
Support work with regulatory or standards-driven entities on product specifications and approvals when required
Provide updates, training, and technical guidance to internal commercial and operations stakeholders
Coordinate with centralized testing resources for custom evaluations and product application studies
Participate in product quality reviews and provide customer-driven feedback to operations and product management
Attend technical and quality meetings; represent customer perspective and product performance insights
Travel expected across assigned territories (regional travel required)
Education
Bachelor’s degree in engineering, materials, industrial technology, or related discipline; equivalent experience considered
Requirements/Qualifications
7–10 years of experience in technical services, product performance, quality, or testing within an industrial or manufactured product environment
Prior leadership or supervisory experience required
Strong communication skills with ability to influence and collaborate across teams
Solid understanding of product performance, testing fundamentals, and production workflows
Proficient with standard business software (email, presentation, spreadsheets)
Strong analytical, math, and documentation skills with high attention to detail
Able to communicate technical concepts to non-technical audiences
Effective presenter with strong organizational and prioritization skills
Self-directed and proactive; able to drive decision-making when appropriate
Strong team orientation and customer-focused mindset
Valid driver’s license and acceptable driving history
Preferred:
Experience interacting with public sector customers, regulated buyers, or standards-based environments
Exposure to industrial manufacturing, engineered products, or construction-adjacent industries
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