**Primary Location:**4800 Preston Park Boulevard, Plano, Texas, 75093We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.**Job Summary:**Lead the technology support teams, comprised of Campus Technology Operations, Service Desk, and Security Services in delivering high quality technical and support services to students, faculty, and staff in a timely manner. This role will establish and refine the processes, techniques, tools, and methods used by technology support to provide exceptional support and services to faculty, staff, and students.**Required Qualifications:****Essential Duties and Responsibilities*** Manage, build and develop a customer-focused team that encompasses technology support function in accordance with district policies and procedures.* Champion the adoption of ITIL framework components to improve efficiency, reduce risks, and build customer trust by integrating IT with institutional goals, moving from reactive support to proactive service management.* Effectively measure user satisfaction with Technology Services and work to continuously improve customer satisfaction over time.* Lead cross-functional teams across the Technology Services department to deliver wholistic solutions that support both institutional growth and regulatory compliance. Ensuring a solutions provider mentality while delivering a professional work environment.* Oversee and participate in College’s information security program and risk management initiatives.* Lead continuous improvement efforts in automating and optimizing service delivery and user related self-service programs to provide customers with an efficient and effective time to resolution.* Guide the implementation, documentation, and update of new and existing policies, procedures and processes for IT systems.* Assure IT resources are both available through self-service online avenues as well as training opportunities.* Work collaboratively with the leadership of the college and others for long-range planning, staff needs assessments, training, and development.* Plan, design and implement short and long-term strategies and plans for assigned areas in support of institutional and department goals and strategic initiatives.* Formulate and recommend annual budget requests and assume responsibility for operating within the approved budget. Manage associated budget(s) including tracking expenditures, approving routine purchase requests, and developing annual budget plans**Supplemental Functions*** Perform other duties as assigned.* Perform all duties to maintain all standards in accordance with college policies, procedures, and core values.**Knowledge, Skills, and Abilities*** Knowledge of Texas higher education statutes* Knowledge of NIST Cybersecurity and Risk Management Framework* Knowledge of laws related to personnel management* Knowledge of College policies and procedures* Written, verbal, and visual communication and influencing skills* Organizational skills* Team building skills* Planning and project management skills* Research and analytical skills* Ability to provide broad problem-solving skills to critical, time-sensitive, and technical issues* Ability to research and understand ongoing advances in technology and security* Ability to evaluate software, tools, and processes that will be most effective for solving customer service, classroom, and operational challenges* Ability to communicate effectively to implement initiatives* Ability to motivate a cross-functional team* Ability to successfully manage program and project budgets and providing recommendations**P****hysical Demands, Working Conditions and Physical Effort** Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Positions in this class typically require talking, hearing, seeing, grasping, standing, walking and repetitive motions. Relatively free from unpleasant environmental conditions or hazards. Office environment. Occasional physical effort required. **Requirements**Bachelor's degree with a major in computer science, computer engineering, information technology or related field from an accredited institutionSeven (7) years in senior information technology management with experience supervising customer service, desktop support, network operations, security operations, or educational technology**Preferred**Ten (10) years of experienceMaster's degree in a computer discipline from an accredited institution**Licenses and Certifications**Possess one or more of the following certifications:* ITIL Foundation* ITIL Managing Professional (MP)* Certified Information Security Manager (CISM)* Certified Information Systems Security Professional (CISSP)**\*\*This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.\*\****The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.***Required & Preferred Qualifications (if applicable):***The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.***\*\*\*This is a Security Sensitive position. Therefore, candidates will be subject to a criminal background check.\*\*\*****Compensation Type:**Salary**Employment Type:**Full time**Hiring Minimum**$146,148.00**Hiring Maximum**$178,229.50**Compensation is determined based on experience.****\*\*Application submission deadline is 12am of the date listed.\*\****Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.*Dear Job Seekers,Thank you for your interest in a position at Collin College!****Accolades****Independent surveys of Collin College’s employees show it is an amazing place to work. Collin College has been named one of the “Great Colleges to Work For” by the Great Colleges Program. Collin College has also been recognized as one of the DFW Metroplex’s “Best and Brightest Companies to Work For.”****Culture****Should you choose to start your journey with us, you will find yourself immersed in a culture of innovation and growth. Initiatives tied to the college’s master and strategic plans challenge our employees to grow professionally while still feeling supported with training and collaboration.****Benefits****We invite you to explore our competitive today.Grow your career at Collin College today!*Collin College is an equal opportunity/affirmative action employer. For more information or assistance, contact Human Resources at or send an email.*
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