Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service and have conversations to understand needs Guide customers through fashion trends, stories & products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers; share relevant information with customers Team & Development: Retain and share service, fashion and store operations knowledge; follow procedures, routines, and legal requirements; give & receive feedback; participate in onboarding, introductions, trainings and courses relevant for role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure garment care Operate fitting room and checkout areas according to best practice Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Uphold best practices for in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you should be passionate about fashion and what we create in-store Motivated by giving customers a great experience Strong communication, creativity, curiosity, flexibility, decisiveness and action‑oriented mindset Enjoy working in a collaborative and dynamic environment Experience in sales within a dynamic, collaborative environment; experience in customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
Value diverse backgrounds and foster an inclusive company culture Access to Colleague Resource Groups and a global talent community Comprehensive benefits, including health insurance, wellness and family support programs, retirement plan, paid leave and community day Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $14 per hour
#J-18808-Ljbffr
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service and have conversations to understand needs Guide customers through fashion trends, stories & products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers; share relevant information with customers Team & Development: Retain and share service, fashion and store operations knowledge; follow procedures, routines, and legal requirements; give & receive feedback; participate in onboarding, introductions, trainings and courses relevant for role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure garment care Operate fitting room and checkout areas according to best practice Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Uphold best practices for in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you should be passionate about fashion and what we create in-store Motivated by giving customers a great experience Strong communication, creativity, curiosity, flexibility, decisiveness and action‑oriented mindset Enjoy working in a collaborative and dynamic environment Experience in sales within a dynamic, collaborative environment; experience in customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
Value diverse backgrounds and foster an inclusive company culture Access to Colleague Resource Groups and a global talent community Comprehensive benefits, including health insurance, wellness and family support programs, retirement plan, paid leave and community day Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $14 per hour
#J-18808-Ljbffr