Kitchen, Bath & Lighting Store Sales Design Consultant
Gerhard's, Delafield, Wisconsin, United States, 53018
Overview
The Kitchen, Bath & Lighting Store Sales Design Consultant is a Sales Design Consultant I role aimed at achieving annual sales targets by delivering exceptional customer service, understanding project needs, managing the sales process, tracking orders, and ensuring customer satisfaction. The position reports to the Store Manager and involves daily interaction with customers, contractors, and distributors. Responsibilities include addressing basic issues, escalating complex ones, participating in training, maintaining a tidy showroom, and assisting with store tasks as directed by the Store Manager. This role is focused on achieving sales outcomes and providing best-in-class customer service.
Responsibilities
Drive sales to meet and exceed sales targets set by the Store Manager; minimum of $350,000 invoiced sales annually.
Provide outstanding service to each customer by:
Creating a customer-friendly and professional environment
Greeting and acknowledging every customer
Determining scope and factors affecting their project including budget, style preference, layout and function
Maintaining professional standards at all times during the customer experience
Administer the sales process to ensure timely and accurate completion of all sales:
Conduct and document daily follow-up on outstanding quotes
Process quotes and sales paperwork
Contact vendors and shippers to track orders for customers and ensure quality service
Follow up on sales to ensure customer satisfaction and service
Handle basic issues and problems; escalate more complex issues to the Store Manager or more senior Sales Design Consultants
Participate in trainings through internal resources and vendor programs to continue to develop basic sales skills and product knowledge
Help maintain a well-organized, aesthetically pleasing showroom
Assist with normal store maintenance tasks (inventory, display maintenance, literature library, etc.)
Other duties/responsibilities as assigned by the Store Manager
Drive discussions with Store Manager to analyze and drive sales growth through proficiency in sale metrics and business drivers (close rate, margin, etc.)
Develop repeat sales, new relationships and future business opportunities with trade relationships
Develop a diverse knowledge of all product lines and/or become product line expert
Entry level job site visits and contractor outreach and visits
Job Requirements
1-3 years of relevant sales or industry-specific experience preferred.
Educational background: Undergraduate/trade school/design education completed or in progress preferred, or the ability to demonstrate hands-on learning through experience. Interior design degree not required.
Flexible schedule, including retail hours, and occasional evening hours for events
Highly personable and skilled at interacting with clients and prospects at various knowledge levels
Ability to handle a fast-paced and changing environment
Computer knowledge and ability to learn First Supply LLC's business system
Effective communication skills
Ability to read, speak, understand and write English
Ability to perform basic arithmetic (add, subtract, multiply, divide) for units of measure
Regular, reliable attendance
Satisfactory score on the Caliper Assessment
Valid driver’s license and a driving record that meets underwriting standards
Ability to be bonded as defined by First Supply Group's fidelity bond insurance carrier; reliable vehicle with appropriate insurance
Proficiency in 20-20 software is a plus
Qualifications
Behavioral Competencies:
Strong sales ability/persuasion
Communication
Contributing to team success
Customer focus
Leading through company vision and values (People, Performance & Relationships)
Ability to manage time and workload
Navigating within organizational software, policies and procedures
Physical Requirements:
Sedentary to light exertion
Frequent standing, walking and sitting
Frequent talking and hearing
Constant use of near and far vision
Constant use of keyboard
Occasional reaching, pulling and crouching
Ability to travel to and from on-site customer appointments
Job Location and Exposures: Activities occur mainly indoors but on-site visits for measures and customer appointments are required occasionally
Equipment Used:
Computer, mouse and standard keyboard
Standard office equipment
Telephone
About Gerhard's/First Supply Gerhard's, owned and operated by First Supply, is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a wide variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors will see complete kitchen and bath suites, many working models. A broad selection of eco-friendly options is available.
First Supply is a leading wholesale distributor providing industrial customers and building contractors with a broad range of products and services. It has over 700 employees, 29 operating facilities, and serves Wisconsin, Minnesota, Iowa, Illinois and Michigan with substantial inventory and sales.
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Responsibilities
Drive sales to meet and exceed sales targets set by the Store Manager; minimum of $350,000 invoiced sales annually.
Provide outstanding service to each customer by:
Creating a customer-friendly and professional environment
Greeting and acknowledging every customer
Determining scope and factors affecting their project including budget, style preference, layout and function
Maintaining professional standards at all times during the customer experience
Administer the sales process to ensure timely and accurate completion of all sales:
Conduct and document daily follow-up on outstanding quotes
Process quotes and sales paperwork
Contact vendors and shippers to track orders for customers and ensure quality service
Follow up on sales to ensure customer satisfaction and service
Handle basic issues and problems; escalate more complex issues to the Store Manager or more senior Sales Design Consultants
Participate in trainings through internal resources and vendor programs to continue to develop basic sales skills and product knowledge
Help maintain a well-organized, aesthetically pleasing showroom
Assist with normal store maintenance tasks (inventory, display maintenance, literature library, etc.)
Other duties/responsibilities as assigned by the Store Manager
Drive discussions with Store Manager to analyze and drive sales growth through proficiency in sale metrics and business drivers (close rate, margin, etc.)
Develop repeat sales, new relationships and future business opportunities with trade relationships
Develop a diverse knowledge of all product lines and/or become product line expert
Entry level job site visits and contractor outreach and visits
Job Requirements
1-3 years of relevant sales or industry-specific experience preferred.
Educational background: Undergraduate/trade school/design education completed or in progress preferred, or the ability to demonstrate hands-on learning through experience. Interior design degree not required.
Flexible schedule, including retail hours, and occasional evening hours for events
Highly personable and skilled at interacting with clients and prospects at various knowledge levels
Ability to handle a fast-paced and changing environment
Computer knowledge and ability to learn First Supply LLC's business system
Effective communication skills
Ability to read, speak, understand and write English
Ability to perform basic arithmetic (add, subtract, multiply, divide) for units of measure
Regular, reliable attendance
Satisfactory score on the Caliper Assessment
Valid driver’s license and a driving record that meets underwriting standards
Ability to be bonded as defined by First Supply Group's fidelity bond insurance carrier; reliable vehicle with appropriate insurance
Proficiency in 20-20 software is a plus
Qualifications
Behavioral Competencies:
Strong sales ability/persuasion
Communication
Contributing to team success
Customer focus
Leading through company vision and values (People, Performance & Relationships)
Ability to manage time and workload
Navigating within organizational software, policies and procedures
Physical Requirements:
Sedentary to light exertion
Frequent standing, walking and sitting
Frequent talking and hearing
Constant use of near and far vision
Constant use of keyboard
Occasional reaching, pulling and crouching
Ability to travel to and from on-site customer appointments
Job Location and Exposures: Activities occur mainly indoors but on-site visits for measures and customer appointments are required occasionally
Equipment Used:
Computer, mouse and standard keyboard
Standard office equipment
Telephone
About Gerhard's/First Supply Gerhard's, owned and operated by First Supply, is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a wide variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors will see complete kitchen and bath suites, many working models. A broad selection of eco-friendly options is available.
First Supply is a leading wholesale distributor providing industrial customers and building contractors with a broad range of products and services. It has over 700 employees, 29 operating facilities, and serves Wisconsin, Minnesota, Iowa, Illinois and Michigan with substantial inventory and sales.
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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