Kitchen, Bath & Lighting Store Sales Design Consultant
Gerhard's Kitchen, Bath & Lighting Store, Delafield, Wisconsin, United States, 53018
Overview
The Sales Design Consultant I position aims to achieve annual sales targets through exceptional customer service, understanding project needs, managing the sales process, tracking orders, and ensuring customer satisfaction. Reporting to the Store Manager, the Sales Design Consultant will have daily interaction with customers, contractors, and distributors. Responsibilities include addressing basic issues, escalating complex ones, participating in training, maintaining a tidy showroom, and assisting with store tasks as directed by the Store Manager. This position is deeply focused on achieving sales outcomes and providing best‑in‑class customer service.
Responsibilities Drive sales to meet and exceed sales targets set by the Store Manager; minimum of $350,000 invoiced sales annually.
Ensure that each customer receives outstanding service by providing a customer friendly and a professional environment
Greeting and acknowledging every customer
Determining scope and factors affecting their project including budget, style preference, layout and function
Maintaining professional standards at all times during the customer’s experience
Administer sales process to ensure timely and accurate completion of all sales:
Conduct and document daily follow‑up on outstanding quotes
Process quotes and sales paperwork
Contact vendors and shippers to track orders for customers and ensure quality service
Follow‑up on sales to ensure customer satisfaction and service
Handles basic issues and problems, and elevate more complex issues to the Store Manager or more senior Sales Design Consultants
Participate in trainings through internal resources and vendor programs in person or online to continue to develop basic sales skills and product knowledge
Help to maintain a well‑organized, aesthetically pleasing environment within the showroom
Assist with normal store maintenance tasks (inventory, display maintenance, literature library, etc.)
Other duties/responsibilities as assigned by the Store Manager
Other Job Functions
Drive discussions with Store Manager to analyze and drive sales growth through proficiency in sale metrics and business drivers (close rate, margin, etc.)
Develop a diverse knowledge of all product lines and/or become product line expert
Entry level job site visits and contractor outreach and visits
Job Requirements
1-3 years of relevant sales or industry specific experience preferred.
Undergraduate/trade school/design education completed or in progress preferred OR the ability to demonstrate hands‑on learning through experience. Interior design degree not required.
Must be able to work a flexible schedule, including retail hours, and occasional evening hours for events.
Highly personable, skilled at interacting with clients and prospects at a variety of knowledge and comfort levels.
Ability to handle fast‑paced and changing environment.
Computer knowledge and skills with the ability to learn First Supply LLC’s business system.
Ability to effectively communicate.
Ability to read, speak, understand and write English.
Ability to add, subtract, multiply and divide all units of measure.
Attendance on a regular and consistent basis.
Satisfactory score on the Caliper Assessment.
Valid driver’s license and a driving record which meets underwriting standards.
Ability to be bonded as defined by First Supply Group’s fidelity bond insurance carrier.
Reliable vehicle with insurance at required level.
Proficiency in 20‑20 is a plus.
Qualifications Behavioral Competencies
Strong Sales Ability/Persuasiveness
Communication
Contributing to Team Success
Customer Focus
Leading Through Company Vision and Values (People, Performance & Relationships)
Ability to Manage Time and Workload
Navigating Within the Organizations Softwares, Policies and Procedures
Physical Requirements
Strenuousness Rating: Sedentary
Frequent standing, walking and sitting
Frequent talking and hearing
Constant use of near and far vision
Constant use of keyboard
Occasional reaching, pulling and crouching
Ability to Travel to and from On‑Site Customer Appointments
Job Location and Exposures
Activities occur mainly inside but on site visits for measures and customer appointments are required on occasion.
Equipment Used
Computer, mouse and standard keyboard
Standard Office equipment
Telephone
Softwares and Programs
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Responsibilities Drive sales to meet and exceed sales targets set by the Store Manager; minimum of $350,000 invoiced sales annually.
Ensure that each customer receives outstanding service by providing a customer friendly and a professional environment
Greeting and acknowledging every customer
Determining scope and factors affecting their project including budget, style preference, layout and function
Maintaining professional standards at all times during the customer’s experience
Administer sales process to ensure timely and accurate completion of all sales:
Conduct and document daily follow‑up on outstanding quotes
Process quotes and sales paperwork
Contact vendors and shippers to track orders for customers and ensure quality service
Follow‑up on sales to ensure customer satisfaction and service
Handles basic issues and problems, and elevate more complex issues to the Store Manager or more senior Sales Design Consultants
Participate in trainings through internal resources and vendor programs in person or online to continue to develop basic sales skills and product knowledge
Help to maintain a well‑organized, aesthetically pleasing environment within the showroom
Assist with normal store maintenance tasks (inventory, display maintenance, literature library, etc.)
Other duties/responsibilities as assigned by the Store Manager
Other Job Functions
Drive discussions with Store Manager to analyze and drive sales growth through proficiency in sale metrics and business drivers (close rate, margin, etc.)
Develop a diverse knowledge of all product lines and/or become product line expert
Entry level job site visits and contractor outreach and visits
Job Requirements
1-3 years of relevant sales or industry specific experience preferred.
Undergraduate/trade school/design education completed or in progress preferred OR the ability to demonstrate hands‑on learning through experience. Interior design degree not required.
Must be able to work a flexible schedule, including retail hours, and occasional evening hours for events.
Highly personable, skilled at interacting with clients and prospects at a variety of knowledge and comfort levels.
Ability to handle fast‑paced and changing environment.
Computer knowledge and skills with the ability to learn First Supply LLC’s business system.
Ability to effectively communicate.
Ability to read, speak, understand and write English.
Ability to add, subtract, multiply and divide all units of measure.
Attendance on a regular and consistent basis.
Satisfactory score on the Caliper Assessment.
Valid driver’s license and a driving record which meets underwriting standards.
Ability to be bonded as defined by First Supply Group’s fidelity bond insurance carrier.
Reliable vehicle with insurance at required level.
Proficiency in 20‑20 is a plus.
Qualifications Behavioral Competencies
Strong Sales Ability/Persuasiveness
Communication
Contributing to Team Success
Customer Focus
Leading Through Company Vision and Values (People, Performance & Relationships)
Ability to Manage Time and Workload
Navigating Within the Organizations Softwares, Policies and Procedures
Physical Requirements
Strenuousness Rating: Sedentary
Frequent standing, walking and sitting
Frequent talking and hearing
Constant use of near and far vision
Constant use of keyboard
Occasional reaching, pulling and crouching
Ability to Travel to and from On‑Site Customer Appointments
Job Location and Exposures
Activities occur mainly inside but on site visits for measures and customer appointments are required on occasion.
Equipment Used
Computer, mouse and standard keyboard
Standard Office equipment
Telephone
Softwares and Programs
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr