Palm Harbor Homes
Service Department Customer Service Admin
Reports to Service Manager
Key Relationships Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing
Primary Responsibilities
Call/Take phone calls from homeowners and retailers in their respective areas
Contacts home owner and evaluates cosmetic repairs needed from list they supplied
Verify correct home owner information, phone numbers, email address, home location physical address
Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
Contact retailers regarding and lot or display model re-work
Assign technician to home owner within their geographic location
Writes Work Orders for Service Technicians/Contractors
Writes up parts needed
Attaches Décor Page for home and any schematics needed to complete repairs at job site
Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
Finalize work orders, and determinations for state – close out in system (Deacom).
Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.
Review completed work orders for any flaws, or inadequacies on technician’s part.
Minimum Qualifications
Requires a high school diploma or its equivalent.
Working as a Customer Service typically requires 1-3 years of related experience.
May be entry level if some experience in the skill.
Bilingual is Preferred.
AR/AP experience a plus.
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Reports to Service Manager
Key Relationships Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing
Primary Responsibilities
Call/Take phone calls from homeowners and retailers in their respective areas
Contacts home owner and evaluates cosmetic repairs needed from list they supplied
Verify correct home owner information, phone numbers, email address, home location physical address
Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
Contact retailers regarding and lot or display model re-work
Assign technician to home owner within their geographic location
Writes Work Orders for Service Technicians/Contractors
Writes up parts needed
Attaches Décor Page for home and any schematics needed to complete repairs at job site
Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
Finalize work orders, and determinations for state – close out in system (Deacom).
Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.
Review completed work orders for any flaws, or inadequacies on technician’s part.
Minimum Qualifications
Requires a high school diploma or its equivalent.
Working as a Customer Service typically requires 1-3 years of related experience.
May be entry level if some experience in the skill.
Bilingual is Preferred.
AR/AP experience a plus.
#J-18808-Ljbffr