Key Account Manager-IHEEZO-Buffalo/Syracuse-NY
Harrow, Inc., Buffalo, New York, United States, 14266
Key Account Manager-IHEEZO-Buffalo/Syracuse-NY
Buffalo/Syracuse
Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an entrepreneurial company that celebrates innovation, patient access, and a commitment to global clinical mission.
Job Summary
The Key Account Manager (KAM) maintains existing business with a focus on expanding sales in a defined geographic region, reporting to the Area Sales Director and promoting IHEEZO and Triesence. This highly motivated self‑starter offers solutions to challenges, maintains a positive presence with internal and external customers, is well organized and can multitask in a continuously changing, dynamic ophthalmic market environment.
Meet or exceed quarterly sales revenue and product goals
Take 100% ownership and accountability to reach the goals set by the company
Develop new customers while retaining the existing customer base
Effectively close business deals in a timely and professional manner
Entrepreneurial mindset to analyze, develop, and grow territory business
Grow the business through organic pull‑through with additional products and adding new customers
Call on ophthalmic healthcare professionals in defined markets
Develop critical physician and staff relationships within the assigned geography
Utilize all internal resources when developing quarterly action plans or handling problem accounts
Provide weekly new business forecasts and updates
All sales activity is adequately recorded in CRM, with next steps summarized
Competent in PowerPoint, Excel, Word & Outlook
Maintain an in‑depth and professional level understanding of our ophthalmic product portfolio
Articulate the compelling advantages of the products/formulations and our solutions that complement them
Act with a sense of urgency at all levels of customer care and follow up
Collaborate with internal departments and peers
Travel throughout the assigned geography on a routine basis (≈80% field, overnight stays)
Utilize the designated CRM system – Salesforce
Understand the Pharmaceutical Industry’s Code of Practice and comply with all state and federal legislation and regulatory requirements
Manage expenses responsibly and ethically
Resourceful thinker that finds the resources available to win and prosper
Act as liaison for customer complaints or issues with continual follow‑up
Submit all required reports, including monthly expense reports, on time
Knowledge, Skills & Abilities
Bachelor’s degree in a related field
3+ years of buy and bill sales and/or medical device sales experience
Ophthalmology experience in Retina preferred but not required
Ability to build, develop, and foster longstanding customer relationships
Quick absorption of product and practice information and offer of resonant solutions
Experience executing strategic and targeted business plans around priorities and goals
Proficient with MS Office (Word, Excel, PowerPoint)
Clinical understanding in ophthalmology preferred
Knowledge of physician decision‑making for therapies
Excellent presentation and interpersonal skills
Solid judgment and initiative
Superior communication and written skills
Ability to multitask and adjust priorities as needed
Good problem‑solving and analytical skills
Proficiency with Salesforce CRM
Travel
Approximately 75% weekly travel in the defined territory with overnight stays.
As set forth in Harrow, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr
Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an entrepreneurial company that celebrates innovation, patient access, and a commitment to global clinical mission.
Job Summary
The Key Account Manager (KAM) maintains existing business with a focus on expanding sales in a defined geographic region, reporting to the Area Sales Director and promoting IHEEZO and Triesence. This highly motivated self‑starter offers solutions to challenges, maintains a positive presence with internal and external customers, is well organized and can multitask in a continuously changing, dynamic ophthalmic market environment.
Meet or exceed quarterly sales revenue and product goals
Take 100% ownership and accountability to reach the goals set by the company
Develop new customers while retaining the existing customer base
Effectively close business deals in a timely and professional manner
Entrepreneurial mindset to analyze, develop, and grow territory business
Grow the business through organic pull‑through with additional products and adding new customers
Call on ophthalmic healthcare professionals in defined markets
Develop critical physician and staff relationships within the assigned geography
Utilize all internal resources when developing quarterly action plans or handling problem accounts
Provide weekly new business forecasts and updates
All sales activity is adequately recorded in CRM, with next steps summarized
Competent in PowerPoint, Excel, Word & Outlook
Maintain an in‑depth and professional level understanding of our ophthalmic product portfolio
Articulate the compelling advantages of the products/formulations and our solutions that complement them
Act with a sense of urgency at all levels of customer care and follow up
Collaborate with internal departments and peers
Travel throughout the assigned geography on a routine basis (≈80% field, overnight stays)
Utilize the designated CRM system – Salesforce
Understand the Pharmaceutical Industry’s Code of Practice and comply with all state and federal legislation and regulatory requirements
Manage expenses responsibly and ethically
Resourceful thinker that finds the resources available to win and prosper
Act as liaison for customer complaints or issues with continual follow‑up
Submit all required reports, including monthly expense reports, on time
Knowledge, Skills & Abilities
Bachelor’s degree in a related field
3+ years of buy and bill sales and/or medical device sales experience
Ophthalmology experience in Retina preferred but not required
Ability to build, develop, and foster longstanding customer relationships
Quick absorption of product and practice information and offer of resonant solutions
Experience executing strategic and targeted business plans around priorities and goals
Proficient with MS Office (Word, Excel, PowerPoint)
Clinical understanding in ophthalmology preferred
Knowledge of physician decision‑making for therapies
Excellent presentation and interpersonal skills
Solid judgment and initiative
Superior communication and written skills
Ability to multitask and adjust priorities as needed
Good problem‑solving and analytical skills
Proficiency with Salesforce CRM
Travel
Approximately 75% weekly travel in the defined territory with overnight stays.
As set forth in Harrow, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr