Summary
Responsible for processing client payrolls and serving as an initial point of contact for the resolution of client concerns. This position must provide high-quality client service and work to resolve each solution efficiently.
Responsibilities
Process payrolls, including but not limited to, wage adjustments, benefits, garnishments, child support and liens, tax withholding, direct deposit, special withholdings, leave of absence and termination.
Establish payroll schedule and coordinate with other departments to ensure a timely and accurate payroll for clients.
Resolve client problems to ensure accurate payroll reports and tax returns.
Prepare vouchers, invoices, checks, account statements, reports, and other records and reviews with clients for accuracy.
Contact clients to set schedules to obtain payroll data, including salary adjustments, special payments, tax allocations and employee deductions or adjustments.
Reconcile scheduling conflicts when holidays impact payroll.
Process multi-employer and multi-state payrolls including garnishments, benefits, and taxes according to federal and state wage and hour regulations. Provide quality client service to maintain a high rate of client retention.
Correspond with Internal Business Partners to resolve client concerns regarding federal, state, and local tax agency related problems.
Provide accurate, valid, and complete information by using the right processes, policies, and procedures.
Knowledge of CRM system to assist with management of clients.
Keep records of customer interactions, process customer accounts, and file documents through various company software.
Maintain knowledge of the payroll processing system and changes in wage and tax laws to advise clients.
Identify opportunities to upsell EBC products and services to existing clients.
Assist with other administrative tasks and projects as needed.
Preferred Education / Experience
One year of experience in relevant area
A combination of education and experience equivalent to above.
Preferred Knowledge / Ability
Experience with payroll processing systems – Asure and UKG products preferred.
Knowledge of Federal, State, and Local tax and bank laws preferred.
Proven ability to work in a fast-paced, call-center environment preferred.
Strong organizational and interpersonal skills, and ability to maintain appropriate levels of confidentiality.
Ability to work with minimum supervision and be self-motivated.
Ability to organize and manage multiple priorities.
Ability to effectively communicate with internal business partners across the organization.
Demonstrated problem solving and analytical skills.
Strong attention to detail.
Excellent verbal/written communication skills and ability to build effective professional relationships.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access) required.
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Responsibilities
Process payrolls, including but not limited to, wage adjustments, benefits, garnishments, child support and liens, tax withholding, direct deposit, special withholdings, leave of absence and termination.
Establish payroll schedule and coordinate with other departments to ensure a timely and accurate payroll for clients.
Resolve client problems to ensure accurate payroll reports and tax returns.
Prepare vouchers, invoices, checks, account statements, reports, and other records and reviews with clients for accuracy.
Contact clients to set schedules to obtain payroll data, including salary adjustments, special payments, tax allocations and employee deductions or adjustments.
Reconcile scheduling conflicts when holidays impact payroll.
Process multi-employer and multi-state payrolls including garnishments, benefits, and taxes according to federal and state wage and hour regulations. Provide quality client service to maintain a high rate of client retention.
Correspond with Internal Business Partners to resolve client concerns regarding federal, state, and local tax agency related problems.
Provide accurate, valid, and complete information by using the right processes, policies, and procedures.
Knowledge of CRM system to assist with management of clients.
Keep records of customer interactions, process customer accounts, and file documents through various company software.
Maintain knowledge of the payroll processing system and changes in wage and tax laws to advise clients.
Identify opportunities to upsell EBC products and services to existing clients.
Assist with other administrative tasks and projects as needed.
Preferred Education / Experience
One year of experience in relevant area
A combination of education and experience equivalent to above.
Preferred Knowledge / Ability
Experience with payroll processing systems – Asure and UKG products preferred.
Knowledge of Federal, State, and Local tax and bank laws preferred.
Proven ability to work in a fast-paced, call-center environment preferred.
Strong organizational and interpersonal skills, and ability to maintain appropriate levels of confidentiality.
Ability to work with minimum supervision and be self-motivated.
Ability to organize and manage multiple priorities.
Ability to effectively communicate with internal business partners across the organization.
Demonstrated problem solving and analytical skills.
Strong attention to detail.
Excellent verbal/written communication skills and ability to build effective professional relationships.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access) required.
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