LHH
The Inside Sales Support position is responsible for providing comprehensive support to the sales organization and customers. This role ensures accurate order processing, manages product lifecycle activities, and delivers exceptional customer service and relationship management. The position serves as a key liaison between customers, internal teams, and operations to drive efficiency and customer satisfaction.
Responsibilities
Respond to customer inquiries regarding products, pricing, availability, and order status through phone, email, and CRM systems. Provide timely and accurate order entry, validation, and processing, ensuring compliance with company policies and procedures. Manage the full order lifecycle, including quoting, acknowledgments, fulfillment coordination, shipping, invoicing, and returns. Maintain strong customer relationships by delivering proactive communication and resolving issues promptly. Collaborate with internal teams, including Sales, Operations, and Supply Chain, to ensure timely delivery and resolve order constraints. Support sales representatives with quotes, proposals, renewals, and contract documentation. Monitor backlog, aging orders, and delivery timelines; take corrective actions to meet service level agreements. Utilize CRM, ERP, and other systems to maintain accurate records and generate reports for forecasting and performance tracking. Assist with product changes, substitutions, and lifecycle updates to ensure customers receive accurate information. Prepare and maintain dashboards and reports for order accuracy, cycle time, and customer satisfaction metrics. Qualifications
2+ years of experience in inside sales support, customer service, or order management in a B2B environment. Proficiency with CRM and ERP systems; CPQ experience is a plus. Strong attention to detail and organizational skills with the ability to manage multiple priorities. Excellent verbal and written communication skills. Ability to work collaboratively across departments and resolve issues effectively. Proficiency in Microsoft Office Suite, especially Excel. Customer focus and relationship building Process accuracy and compliance Problem-solving and critical thinking Time management and prioritization Collaboration and teamwork If you are interested in learning more, please apply now.
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Respond to customer inquiries regarding products, pricing, availability, and order status through phone, email, and CRM systems. Provide timely and accurate order entry, validation, and processing, ensuring compliance with company policies and procedures. Manage the full order lifecycle, including quoting, acknowledgments, fulfillment coordination, shipping, invoicing, and returns. Maintain strong customer relationships by delivering proactive communication and resolving issues promptly. Collaborate with internal teams, including Sales, Operations, and Supply Chain, to ensure timely delivery and resolve order constraints. Support sales representatives with quotes, proposals, renewals, and contract documentation. Monitor backlog, aging orders, and delivery timelines; take corrective actions to meet service level agreements. Utilize CRM, ERP, and other systems to maintain accurate records and generate reports for forecasting and performance tracking. Assist with product changes, substitutions, and lifecycle updates to ensure customers receive accurate information. Prepare and maintain dashboards and reports for order accuracy, cycle time, and customer satisfaction metrics. Qualifications
2+ years of experience in inside sales support, customer service, or order management in a B2B environment. Proficiency with CRM and ERP systems; CPQ experience is a plus. Strong attention to detail and organizational skills with the ability to manage multiple priorities. Excellent verbal and written communication skills. Ability to work collaboratively across departments and resolve issues effectively. Proficiency in Microsoft Office Suite, especially Excel. Customer focus and relationship building Process accuracy and compliance Problem-solving and critical thinking Time management and prioritization Collaboration and teamwork If you are interested in learning more, please apply now.
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