Customer Service Account Manager

The Customer Service Account Manager is responsible for managing the full customer lifecycle from initial quote through delivery and post-sale support. This role combines quoting, order management, customer service, and light invoicing to ensure a seamless experience for customers and strong collaboration with internal teams. This position is hybrid after training. This role is temp to hire and will pay between $16 and $18.50 per hour. Responsibilities Coordinate with Production, Logistics, and Purchasing to resolve issues. Act as the primary point of contact for assigned accounts. Respond to inquiries, order changes, and product questions promptly. Manage returns, credits, and post-delivery follow-up to ensure satisfaction. Prepare accurate, timely quotes based on customer requirements and pricing guidelines. Collaborate with Sales to confirm scope, pricing, lead times, and terms. Maintain quote records and ensure approvals are documented. Convert approved quotes into sales orders and enter them into CRM/ERP systems. Monitor order progress from placement through shipment and delivery. Communicate proactively with customers regarding status, delays, or changes. Prepare draft invoices and verify pricing, quantities, and terms. Work with Finance to finalize invoices and resolve discrepancies. Maintain accurate records in CRM/ERP systems for quotes, orders, and communications. Qualifications 2–4 years in customer service, account management, or order processing (B2B preferred). Experience with CRM/ERP systems and quoting processes. Strong communication and organizational skills with attention to detail. Ability to manage multiple priorities and meet deadlines. Proficiency with Excel and basic invoicing concepts. If you are interested in learning more, please apply now.

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