Customer Service Representative

Competitive Salary + Full Benefits + Career Growth Why This Role Matters We are partnering with a respected, long-standing manufacturer in the infrastructure and engineered products sector. This role is central to customer experience and sales execution—serving as the primary link between clients, sales teams, and operations from initial quote through final delivery. If you excel in fast-paced, detail-focused environments and enjoy blending customer interaction with internal collaboration, this is your opportunity to grow into a key commercial role within a stable and growing organization. What You'll Be Doing Prepare and issue customer quotes; review purchase orders for accuracy Be the primary point of contact for customer inquiries and sales support Manage the full order lifecycle—scheduling, changes, and shipment notifications Maintain customer records and log interactions in CRM/ERP systems Track orders, resolve service issues, and support Outside Sales teams Cross-train in order fulfilment to provide team coverage as needed What We’re Looking For High school diploma or equivalent; Bachelor’s in Business or related field preferred 3+ years in Inside Sales, Customer Service, or a similar client-facing role Experience in infrastructure, engineered products, B2G, or project-based sales is a plus Strong skills in quoting, pricing, and order management Proficiency with ERP systems and Microsoft Office (NetSuite experience preferred) This role is designed for growth. You’ll gain exposure to sales, operations, and product management, with a clear path to advance into senior inside sales, account management, or sales support leadership. What We Offer Competitive salary based on experience Hybrid/office-based flexibility depending on business needs Ongoing training and professional development Long-term career opportunity in a stable, essential industry Submit resume to

jcooper@novaxrecruitment.com

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