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Knowledge Operations Lead, AI-Driven CX Content

Coinbase, Springfield, Illinois, us, 62777

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A leading cryptocurrency platform is seeking a Content & Knowledge Operations Specialist in Springfield, Illinois. This role involves managing structured knowledge and content for customer support, ensuring high-quality, timely execution of content. The ideal candidate brings 2+ years of experience in knowledge management, strong data analysis skills, and the ability to collaborate across teams. Competitive compensation is provided including bonuses and equity options. In-person attendance is essential during team events. #J-18808-Ljbffr