Support Specialist - Remote FL
Persevere, Florida, NY, United States
Who is Persevere?
Persevere is a national nonprofit organization dedicated to empowering justice-involved individuals through innovative workforce development and career preparation support services that give real access to quality employment in the technology industry. Specifically, Persevere provides technology training, career readiness instruction and support, wraparound case management, individualized job-based mentoring, and job placement services for justice-impacted individuals and people who are at risk for justice-involvement.
Job Overview The main objective of the Support Specialist is to support and guide clients through processes and procedures relating to their release from incarceration and subsequent adaptation to civilian life, starting on the first day of coding class to one year after release. This is a primarily remote role, but it will require local travel within the Northeastern area of Florida, and may occasionally involve work inside multiple prisons. Qualified candidates must be able to pass a reference check, background check, and client drug screen, and have a valid driver’s license with reliable transportation. This is a full-time salaried position with excellent benefits, including medical, dental, vision, disability and life insurance, matching 401k, and generous Paid Time Off.
Responsibilities And Duties
Develop positive relationships with assigned individuals and families
Assess client needs and facilitate appropriate responses
Review records and applications
Establish treatment programs by setting schedules and routines
Monitor cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements
Refer clients to community resources, as needed, and monitor access to and receipt of necessary services
Collaborate with other organizations providing services to the client
Obtain additional resources, intervening in crises and providing personal support
Maintain client records by reviewing case notes, logging events and progress
Communicate client progress by conducting weekly meetings and evaluation
Balance work requirements with learning opportunities
Participate in professional development and training
Improve and implement best practices by studying, evaluating, and redesigning processes
Serve as a member of the case management and reentry team, collaborating with other team members, as needed
Complete corporate training on a timely basis
Assist with the creation of and follow critical Standard Operating Procedures and Workflows
Participate in cross training staff as requested
Other duties as assigned
Qualifications
Bachelor’s degree in a human services area (social work, human services, criminal justice, psychology) or an equal number of years of experience providing case management services
Experience providing case management and community support services to persons with substance abuse and/or co-occurring disorders
Experience working with corrections involved clients/offenders is preferred
Basic computer skills and access to reliable internet service during working hours
Must have a valid driver's license
Willingness to travel locally up to 30% of the time
We highly value
Passion for and responsibility to the customer/partner
Must be self-starting, hardworking and inquisitive
Leadership through innovation in everything you do
Passion for what you do and being self-critical to improve
Relentless commitment to win
Personal and corporate integrity
#J-18808-Ljbffr
Persevere is a national nonprofit organization dedicated to empowering justice-involved individuals through innovative workforce development and career preparation support services that give real access to quality employment in the technology industry. Specifically, Persevere provides technology training, career readiness instruction and support, wraparound case management, individualized job-based mentoring, and job placement services for justice-impacted individuals and people who are at risk for justice-involvement.
Job Overview The main objective of the Support Specialist is to support and guide clients through processes and procedures relating to their release from incarceration and subsequent adaptation to civilian life, starting on the first day of coding class to one year after release. This is a primarily remote role, but it will require local travel within the Northeastern area of Florida, and may occasionally involve work inside multiple prisons. Qualified candidates must be able to pass a reference check, background check, and client drug screen, and have a valid driver’s license with reliable transportation. This is a full-time salaried position with excellent benefits, including medical, dental, vision, disability and life insurance, matching 401k, and generous Paid Time Off.
Responsibilities And Duties
Develop positive relationships with assigned individuals and families
Assess client needs and facilitate appropriate responses
Review records and applications
Establish treatment programs by setting schedules and routines
Monitor cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements
Refer clients to community resources, as needed, and monitor access to and receipt of necessary services
Collaborate with other organizations providing services to the client
Obtain additional resources, intervening in crises and providing personal support
Maintain client records by reviewing case notes, logging events and progress
Communicate client progress by conducting weekly meetings and evaluation
Balance work requirements with learning opportunities
Participate in professional development and training
Improve and implement best practices by studying, evaluating, and redesigning processes
Serve as a member of the case management and reentry team, collaborating with other team members, as needed
Complete corporate training on a timely basis
Assist with the creation of and follow critical Standard Operating Procedures and Workflows
Participate in cross training staff as requested
Other duties as assigned
Qualifications
Bachelor’s degree in a human services area (social work, human services, criminal justice, psychology) or an equal number of years of experience providing case management services
Experience providing case management and community support services to persons with substance abuse and/or co-occurring disorders
Experience working with corrections involved clients/offenders is preferred
Basic computer skills and access to reliable internet service during working hours
Must have a valid driver's license
Willingness to travel locally up to 30% of the time
We highly value
Passion for and responsibility to the customer/partner
Must be self-starting, hardworking and inquisitive
Leadership through innovation in everything you do
Passion for what you do and being self-critical to improve
Relentless commitment to win
Personal and corporate integrity
#J-18808-Ljbffr