The HIRD- USA
Our client is seeking a Lead Content Moderator who combines excellent leadership and content moderation skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. As a Lead Content Moderator, you will be responsible for leading a team of content moderators, ensuring all user-generated content on a platform adheres to established guidelines and policies. This includes leading the moderation team, providing guidance on complex cases, and implementing best practices to maintain a safe and respectful online environment.
Responsibilities
Strong knowledge of platform-specific algorithms, trends, and best practices.
Optimizing scheduling, staffing and KPI tracking for improved performance.
Generate Management Information System (MIS) reports and conducting trend analysis to drive productivity improvements.
Mentor, coach, and monitor the performance of associates
Support training efforts and assess group training needs to ensure skill development
Confirm that team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Ensure that all company information which includes customer information are kept confidential and secured.
Qualifications
Minimum 3 years experience in a leadership / management role with a proven track record of team success.
Experience in leading a content moderation team.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong leadership and organizational skills.
Good understanding of project management principles.
Proficient in Microsoft Office and other relevant software programs.
Preference
Excellent analytical and decision-making acumen.
Mandatory Skills:
Content Moderation
Experience:
1-3 Years.
The expected compensation for this role ranges from
$50,000 to $54,000 .
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Responsibilities
Strong knowledge of platform-specific algorithms, trends, and best practices.
Optimizing scheduling, staffing and KPI tracking for improved performance.
Generate Management Information System (MIS) reports and conducting trend analysis to drive productivity improvements.
Mentor, coach, and monitor the performance of associates
Support training efforts and assess group training needs to ensure skill development
Confirm that team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Ensure that all company information which includes customer information are kept confidential and secured.
Qualifications
Minimum 3 years experience in a leadership / management role with a proven track record of team success.
Experience in leading a content moderation team.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong leadership and organizational skills.
Good understanding of project management principles.
Proficient in Microsoft Office and other relevant software programs.
Preference
Excellent analytical and decision-making acumen.
Mandatory Skills:
Content Moderation
Experience:
1-3 Years.
The expected compensation for this role ranges from
$50,000 to $54,000 .
#J-18808-Ljbffr