Customer Relations Specialist
Surgical Instrument Service Company, Glendale Heights, Illinois, United States, 60139
Description
Customer Relations Specialist SIS is seeking a Customer Relations Specialist who is passionate about delivering exceptional service and keeping operations running smoothly. This role is ideal for someone who brings strong attention to detail, excellent organizational skills, and the ability to thrive in a fast-paced environment. You’ll play a vital role in supporting both internal and external customers while helping ensure seamless day-to-day operations. Healthcare industry experience is a plus.
About the Role The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences. Serving as a key connector across teams, you’ll help ensure accuracy, efficiency, and timely communication at every stage.
Requirements What You’ll Do
Communicate promptly and professionally with sales representatives via phone, email, and Microsoft Teams
Manage the Customer Relations inbox to ensure questions and requests are addressed in a timely manner
Develop and deliver accurate repair and sales quotations
Create error-free shipping documents, purchase orders, and work orders
Provide strong follow-through on open requests and action items
Maintain detailed work order notes and communicate updates to all required parties
Review daily order status reports and proactively identify and resolve issues
Work cross-functionally across all repair lab locations and external vendors to meet turnaround times
What You Bring
Exceptional attention to detail and respect for timelines
Ability to manage multiple priorities with accuracy and efficiency
Strong critical-thinking skills and sound judgment
Self-motivation, accountability, and a strong sense of ownership
Integrity, energy, creativity, and a positive attitude
A collaborative, team-first mindset
Clear, professional written and verbal communication skills
Comfort with technology, including Office 365, iPad use, and general computer proficiency
Why You’ll Love Working Here
Meaningful work that directly supports exceptional service for customers and patients
A supportive, collaborative team environment
Opportunities for learning, skill development, and career growth
A fast-paced role that offers variety and daily problem-solving
A culture that values your contributions and ideas
Stability with opportunity in a quality-driven organization
A workplace that respects structure, accountability, and work-life balance
Do It Right the First Time, Every Time At SIS, excellence isn’t optional—it’s expected. While our technicians deliver top-tier repair services for surgical instruments and devices, our Customer Relations Specialists ensure the operational precision that makes that excellence possible. Through clear communication, accurate documentation, and strong cross-functional coordination, you help ensure every customer experience reflects our uncompromising standards.
By investing in continuous learning, best practices, and the latest technology, SIS delivers dependable results our clients can trust. Our customers deserve the best—and our people make it happen.
Our commitment defines us.
Our culture sustains us.
Our people make the difference.
#J-18808-Ljbffr
Customer Relations Specialist SIS is seeking a Customer Relations Specialist who is passionate about delivering exceptional service and keeping operations running smoothly. This role is ideal for someone who brings strong attention to detail, excellent organizational skills, and the ability to thrive in a fast-paced environment. You’ll play a vital role in supporting both internal and external customers while helping ensure seamless day-to-day operations. Healthcare industry experience is a plus.
About the Role The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences. Serving as a key connector across teams, you’ll help ensure accuracy, efficiency, and timely communication at every stage.
Requirements What You’ll Do
Communicate promptly and professionally with sales representatives via phone, email, and Microsoft Teams
Manage the Customer Relations inbox to ensure questions and requests are addressed in a timely manner
Develop and deliver accurate repair and sales quotations
Create error-free shipping documents, purchase orders, and work orders
Provide strong follow-through on open requests and action items
Maintain detailed work order notes and communicate updates to all required parties
Review daily order status reports and proactively identify and resolve issues
Work cross-functionally across all repair lab locations and external vendors to meet turnaround times
What You Bring
Exceptional attention to detail and respect for timelines
Ability to manage multiple priorities with accuracy and efficiency
Strong critical-thinking skills and sound judgment
Self-motivation, accountability, and a strong sense of ownership
Integrity, energy, creativity, and a positive attitude
A collaborative, team-first mindset
Clear, professional written and verbal communication skills
Comfort with technology, including Office 365, iPad use, and general computer proficiency
Why You’ll Love Working Here
Meaningful work that directly supports exceptional service for customers and patients
A supportive, collaborative team environment
Opportunities for learning, skill development, and career growth
A fast-paced role that offers variety and daily problem-solving
A culture that values your contributions and ideas
Stability with opportunity in a quality-driven organization
A workplace that respects structure, accountability, and work-life balance
Do It Right the First Time, Every Time At SIS, excellence isn’t optional—it’s expected. While our technicians deliver top-tier repair services for surgical instruments and devices, our Customer Relations Specialists ensure the operational precision that makes that excellence possible. Through clear communication, accurate documentation, and strong cross-functional coordination, you help ensure every customer experience reflects our uncompromising standards.
By investing in continuous learning, best practices, and the latest technology, SIS delivers dependable results our clients can trust. Our customers deserve the best—and our people make it happen.
Our commitment defines us.
Our culture sustains us.
Our people make the difference.
#J-18808-Ljbffr