Customer Service Representative
Ultimate Staffing, Temecula, California, United States, 92591
Overview
Ultimate Staffing Services is actively seeking a dedicated and detail-oriented Customer Service Representative to join their client's team in California. This position plays a critical role in ensuring that patients receive the best service and care through effective communication and coordination. Responsibilities
Review documentation on referral for insurance qualifications. Maintain daily tasks regarding patient referrals. Process insurance verifications on new referrals, including checking eligibility and benefits. Contact patients via email, telephone, or mail to inform them about referral status from their physician. Update patient accounts as communication occurs regarding referrals. Answer all incoming calls for the company and redirect calls as required. Provide basic customer service addressing patient concerns and questions. Save all documentation regarding referrals into secure patient records in the patient file storage system. Collaborate effectively with all departments to best serve the patient and referral source. Refer service complaints and compliments to appropriate personnel. Perform all job functions with the Company Mission, Vision, and Goal Statements in mind. Qualifications
Strong communication skills, both verbal and written. Ability to work effectively in a team environment. Excellent organizational skills and attention to detail. Proficient in using Brightree and other relevant software. Additional Details
The role focuses on providing exceptional customer service and maintaining accurate patient records. The ideal candidate will demonstrate a commitment to the company's mission and values, ensuring that each patient and referral source receives the highest quality service. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles\' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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Ultimate Staffing Services is actively seeking a dedicated and detail-oriented Customer Service Representative to join their client's team in California. This position plays a critical role in ensuring that patients receive the best service and care through effective communication and coordination. Responsibilities
Review documentation on referral for insurance qualifications. Maintain daily tasks regarding patient referrals. Process insurance verifications on new referrals, including checking eligibility and benefits. Contact patients via email, telephone, or mail to inform them about referral status from their physician. Update patient accounts as communication occurs regarding referrals. Answer all incoming calls for the company and redirect calls as required. Provide basic customer service addressing patient concerns and questions. Save all documentation regarding referrals into secure patient records in the patient file storage system. Collaborate effectively with all departments to best serve the patient and referral source. Refer service complaints and compliments to appropriate personnel. Perform all job functions with the Company Mission, Vision, and Goal Statements in mind. Qualifications
Strong communication skills, both verbal and written. Ability to work effectively in a team environment. Excellent organizational skills and attention to detail. Proficient in using Brightree and other relevant software. Additional Details
The role focuses on providing exceptional customer service and maintaining accurate patient records. The ideal candidate will demonstrate a commitment to the company's mission and values, ensuring that each patient and referral source receives the highest quality service. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles\' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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