What You’ll Be Doing
Serve as a primary point of contact for customers, providing support related to product information, pricing, availability, order processing, delivery coordination, repairs, and shipping.
Guide customers through product selection, configuration options, warranties, service timelines, and order status.
Respond to customer inquiries in a professional, timely, and solutions-focused manner.
Accurately manage customer orders, service requests, returns, and credits using enterprise business systems.
Coordinate with internal teams to ensure smooth processing of sales orders, repairs, shipments, and service approvals.
Apply sound judgment to align customer needs with company policies and operational requirements.
Identify opportunities to improve processes and contribute to continuous improvement initiatives that enhance the overall customer experience.
What You Must Have Associate’s degree preferred (Industrial Engineering, Engineering Technology, or related field); relevant work experience may substitute for formal education.
5+ years of experience in a customer service, order management, or customer support role, preferably within a manufacturing or industrial environment.
Experience working with SAP ERP systems is an asset.
Strong customer-centric mindset.
Proficiency with computer applications, data analysis, and presenting results effectively.
Demonstrated experience working within customer service policies and processes.
Excellent verbal and written communication skills, including a professional phone presence.
Strong attention to detail with consistent follow-through.
Why Join the Team Work at the center of customer experience in a collaborative manufacturing environment.
Immediate benefits coverage and robust employer support.
Opportunity to influence processes and improve customer outcomes.
Stable, predictable schedule based in Phoenixville, PA with a supportive team culture.
Who Will Excel in This Role Customer-focused problem solvers who balance empathy with business needs.
Detail-oriented multitaskers who thrive on process and clear documentation.
Professionals with strong ERP familiarity (especially SAP) and manufacturing/industrial experience.
Clear communicators who maintain composure and professionalism under pressure.
Salary & Perks Salary:
$25/hour
Medical, Dental & Vision Insurance
– Coverage begins on day one; majority employer-paid
Prescription Coverage & HSA
– Includes company contributions
Life & AD&D Insurance
– 100% employer-paid (1.5x annual salary), with supplemental options
Short- & Long-Term Disability
– Premiums fully employer-paid
401(k) Savings Plan
– Immediate eligibility with company match (50% up to 10% of salary); Roth option available
Flexible Spending Accounts
– Health care, dependent care, orthodontics, and more
Paid Time Off
– Vacation, PTO rollover, 12 paid holidays, and a full company closure between Christmas and New Year’s
By applying to any TEEMA job on any portal implies entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company related information.
#J-18808-Ljbffr
Guide customers through product selection, configuration options, warranties, service timelines, and order status.
Respond to customer inquiries in a professional, timely, and solutions-focused manner.
Accurately manage customer orders, service requests, returns, and credits using enterprise business systems.
Coordinate with internal teams to ensure smooth processing of sales orders, repairs, shipments, and service approvals.
Apply sound judgment to align customer needs with company policies and operational requirements.
Identify opportunities to improve processes and contribute to continuous improvement initiatives that enhance the overall customer experience.
What You Must Have Associate’s degree preferred (Industrial Engineering, Engineering Technology, or related field); relevant work experience may substitute for formal education.
5+ years of experience in a customer service, order management, or customer support role, preferably within a manufacturing or industrial environment.
Experience working with SAP ERP systems is an asset.
Strong customer-centric mindset.
Proficiency with computer applications, data analysis, and presenting results effectively.
Demonstrated experience working within customer service policies and processes.
Excellent verbal and written communication skills, including a professional phone presence.
Strong attention to detail with consistent follow-through.
Why Join the Team Work at the center of customer experience in a collaborative manufacturing environment.
Immediate benefits coverage and robust employer support.
Opportunity to influence processes and improve customer outcomes.
Stable, predictable schedule based in Phoenixville, PA with a supportive team culture.
Who Will Excel in This Role Customer-focused problem solvers who balance empathy with business needs.
Detail-oriented multitaskers who thrive on process and clear documentation.
Professionals with strong ERP familiarity (especially SAP) and manufacturing/industrial experience.
Clear communicators who maintain composure and professionalism under pressure.
Salary & Perks Salary:
$25/hour
Medical, Dental & Vision Insurance
– Coverage begins on day one; majority employer-paid
Prescription Coverage & HSA
– Includes company contributions
Life & AD&D Insurance
– 100% employer-paid (1.5x annual salary), with supplemental options
Short- & Long-Term Disability
– Premiums fully employer-paid
401(k) Savings Plan
– Immediate eligibility with company match (50% up to 10% of salary); Roth option available
Flexible Spending Accounts
– Health care, dependent care, orthodontics, and more
Paid Time Off
– Vacation, PTO rollover, 12 paid holidays, and a full company closure between Christmas and New Year’s
By applying to any TEEMA job on any portal implies entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company related information.
#J-18808-Ljbffr