The Customer Service Representative plays a vital role in delivering a seamless and high-quality customer experience across the full order lifecycle—from initial inquiry through delivery, repair, and final support. This role supports both external customers and internal operations by managing order entry, product inquiries, availability, pricing, delivery coordination, calibration services, and returns.
What You’ll Be Doing Deliver an exceptional customer experience by gathering customer requirements and fulfilling requests with accuracy and professionalism.
Provide clear guidance on product selection, configuration, options, warranties, repairs, delivery timelines, pricing, and credit options.
Respond to incoming customer inquiries in a timely, thorough, and professional manner.
Apply sound judgment to balance customer needs with company policies, supporting both customer satisfaction and business objectives.
Maintain accurate and up-to-date customer account information within the SAP ERP system.
Responsibilities
sales order entry
inbound repair processing
outbound repair shipment processing
customer repair approvals
sales shipments
Process returns and credits accurately and efficiently.
Collaborate with internal teams to ensure seamless order fulfillment and issue resolution.
What You Must Have Associate’s degree preferred (Industrial Engineering, Engineering Technology, or related field); relevant work experience may substitute for formal education.
5–10+ years of related experience in a manufacturing or industrial environment.
Experience working with SAP ERP systems is a strong differentiator.
Strong customer‑centric mindset.
Proficiency with computer applications, data analysis, and presenting results effectively.
Demonstrated experience working within customer service policies and processes.
Excellent verbal and written communication skills, including a professional phone presence.
Strong attention to detail with consistent follow‑through.
Why Join the Team Work at the center of customer experience in a collaborative manufacturing environment.
Immediate benefits coverage and robust employer support.
Opportunity to influence processes and improve customer outcomes.
Stable, predictable schedule based in Phoenixville, PA with a supportive team culture.
Who Will Excel in This Role Customer‑focused problem solvers who balance empathy with business needs.
Detail‑oriented multitaskers who thrive on process and clear documentation.
Professionals with strong ERP familiarity (especially SAP) and manufacturing/industrial experience.
Clear communicators who maintain composure and professionalism under pressure.
Salary & Perks Salary:
$20/hour
Medical, Dental & Vision Insurance – Coverage begins on day one; majority employer‑paid
Prescription Coverage & HSA – Includes company contributions
Life & AD&D Insurance – 100% employer‑paid (1.5x annual salary), with supplemental options
Short- & Long-Term Disability – Premiums fully employer‑paid
401(k) Savings Plan – Immediate eligibility with company match (50% up to 10% of salary); Roth option available
Flexible Spending Accounts – Health care, dependent care, orthodontics, and more
Paid Time Off – Vacation, PTO rollover, 12 paid holidays, and a full company closure between Christmas and New Year’s
By applying to any TEEMA job on any portal implies entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company related information.
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What You’ll Be Doing Deliver an exceptional customer experience by gathering customer requirements and fulfilling requests with accuracy and professionalism.
Provide clear guidance on product selection, configuration, options, warranties, repairs, delivery timelines, pricing, and credit options.
Respond to incoming customer inquiries in a timely, thorough, and professional manner.
Apply sound judgment to balance customer needs with company policies, supporting both customer satisfaction and business objectives.
Maintain accurate and up-to-date customer account information within the SAP ERP system.
Responsibilities
sales order entry
inbound repair processing
outbound repair shipment processing
customer repair approvals
sales shipments
Process returns and credits accurately and efficiently.
Collaborate with internal teams to ensure seamless order fulfillment and issue resolution.
What You Must Have Associate’s degree preferred (Industrial Engineering, Engineering Technology, or related field); relevant work experience may substitute for formal education.
5–10+ years of related experience in a manufacturing or industrial environment.
Experience working with SAP ERP systems is a strong differentiator.
Strong customer‑centric mindset.
Proficiency with computer applications, data analysis, and presenting results effectively.
Demonstrated experience working within customer service policies and processes.
Excellent verbal and written communication skills, including a professional phone presence.
Strong attention to detail with consistent follow‑through.
Why Join the Team Work at the center of customer experience in a collaborative manufacturing environment.
Immediate benefits coverage and robust employer support.
Opportunity to influence processes and improve customer outcomes.
Stable, predictable schedule based in Phoenixville, PA with a supportive team culture.
Who Will Excel in This Role Customer‑focused problem solvers who balance empathy with business needs.
Detail‑oriented multitaskers who thrive on process and clear documentation.
Professionals with strong ERP familiarity (especially SAP) and manufacturing/industrial experience.
Clear communicators who maintain composure and professionalism under pressure.
Salary & Perks Salary:
$20/hour
Medical, Dental & Vision Insurance – Coverage begins on day one; majority employer‑paid
Prescription Coverage & HSA – Includes company contributions
Life & AD&D Insurance – 100% employer‑paid (1.5x annual salary), with supplemental options
Short- & Long-Term Disability – Premiums fully employer‑paid
401(k) Savings Plan – Immediate eligibility with company match (50% up to 10% of salary); Roth option available
Flexible Spending Accounts – Health care, dependent care, orthodontics, and more
Paid Time Off – Vacation, PTO rollover, 12 paid holidays, and a full company closure between Christmas and New Year’s
By applying to any TEEMA job on any portal implies entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company related information.
#J-18808-Ljbffr