CMK Resources is partnering with a global leader in enterprise storage solutions to identify a
Channel Partner/Partner Services Manager
to support the operational and technical enablement of its Americas channel partner ecosystem.
Ensure you read the information regarding this opportunity thoroughly before making an application. This opportunity is ideal for a
junior to mid-level professional
with experience in partner operations, customer success, or technical services who is eager to grow within a channel or partner alliance function. The role is primarily remote but requires the ability to
occasionally work from a local office , particularly for onboarding, training, and key partner activities. Work Model:
Remote or Hybrid (US-Based) Preferred Location:
Raleigh, NC (strong preference); Chicago, IL or Lehi, UT considered Key Responsibilities Act as an operational point of contact for Americas-based channel partners Maintain accurate partner data and reporting across internal systems including Salesforce, ServiceNow, Tableau, and Skyline Support partner onboarding, system access, and enablement coordination Assist with partner performance reporting, metrics tracking, and operational visibility Collaborate cross-functionally with Sales, Support, Professional Services, and Delivery teams Participate in partner meetings, forums, and regional events as needed Support partner escalations and issue tracking Provide project coordination and administrative support to the Partner Management team Identify process gaps and contribute to continuous improvement initiatives Qualifications 2–5 years of experience in partner operations, customer success, technical xsgimln support, or service delivery Exposure to channel partner or alliance-based business models preferred Background in technical services or support environments strongly valued Experience using CRM and ticketing platforms (Salesforce, ServiceNow preferred) Strong organizational skills and attention to detail Clear, professional communicator with a proactive and collaborative mindset Comfortable working across global teams and time zones US-based with the ability to attend office-based training or meetings occasionally
Channel Partner/Partner Services Manager
to support the operational and technical enablement of its Americas channel partner ecosystem.
Ensure you read the information regarding this opportunity thoroughly before making an application. This opportunity is ideal for a
junior to mid-level professional
with experience in partner operations, customer success, or technical services who is eager to grow within a channel or partner alliance function. The role is primarily remote but requires the ability to
occasionally work from a local office , particularly for onboarding, training, and key partner activities. Work Model:
Remote or Hybrid (US-Based) Preferred Location:
Raleigh, NC (strong preference); Chicago, IL or Lehi, UT considered Key Responsibilities Act as an operational point of contact for Americas-based channel partners Maintain accurate partner data and reporting across internal systems including Salesforce, ServiceNow, Tableau, and Skyline Support partner onboarding, system access, and enablement coordination Assist with partner performance reporting, metrics tracking, and operational visibility Collaborate cross-functionally with Sales, Support, Professional Services, and Delivery teams Participate in partner meetings, forums, and regional events as needed Support partner escalations and issue tracking Provide project coordination and administrative support to the Partner Management team Identify process gaps and contribute to continuous improvement initiatives Qualifications 2–5 years of experience in partner operations, customer success, technical xsgimln support, or service delivery Exposure to channel partner or alliance-based business models preferred Background in technical services or support environments strongly valued Experience using CRM and ticketing platforms (Salesforce, ServiceNow preferred) Strong organizational skills and attention to detail Clear, professional communicator with a proactive and collaborative mindset Comfortable working across global teams and time zones US-based with the ability to attend office-based training or meetings occasionally