Location: Brooklyn, NY (National Travel Required)
Reports To: President / VP of Property Management
Department: Property Management – Multifamily
Position Overview
The National Leasing Manager is a dynamic, performance-driven leader responsible for driving occupancy, optimizing leasing performance, and supporting onsite leasing teams across a national portfolio of multifamily communities. Based out of our corporate office in Brooklyn, NY, with extensive travel, this role serves as a strategic resource to underperforming assets, new lease-up projects, and high-priority markets, ensuring brand standards, operational excellence, and exceptional resident experiences.
Key Responsibilities
Portfolio Support & Leasing Execution
Lead leasing efforts at assigned communities, including lease-ups, stabilized assets, and repositioning projects.
Provide hands-on leasing coverage at communities experiencing staffing shortages or performance challenges.
Travel to low occupancy properties to lead property tours, close prospective residents, and maintain accurate real-time reporting in property management systems.
Training & Sales Coaching
Train and mentor onsite leasing consultants on sales techniques, lead management, CRM best practices, and customer service standards.
Implement standardized leasing methods and performance benchmarks to improve closing ratios and lead conversions.
Conduct lease audits, mystery shops, and one-on-one coaching sessions.
Market Strategy & Reporting
Perform competitive market surveys, identify regional trends, and assist in developing targeted pricing and onsite marketing strategies.
Partner with Marketing and Operations teams to deploy campaigns for new onboarding properties, and occupancy recovery plans.
Prepare weekly performance summaries, KPIs, and recommendations for leadership.
Resident Experience & Brand Standards
Model exceptional hospitality, follow-up techniques, and problem-resolution strategies.
Ensure consistent application of fair housing laws, company policies, and leasing compliance.
Conduct physical inspections to ensure leasing offices, model units, and amenity spaces reflect company standards.
Travel & Deployment
Travel frequently to priority buildings across multiple markets (approximately 60% travel).
Quickly adapt to new markets, team cultures, and leasing platforms to provide immediate impact.
Qualifications
Experience
3–5+ years of multifamily leasing, or property management experience required.
Proven track record of improving occupancy, lead conversion, and overall leasing performance.
Experience in lease-up, repositioning, and problem-asset turnarounds strongly preferred.
National or multi-site experience a plus.
Skills & Knowledge
Strong understanding of Fair Housing, ADA, and local housing regulations.
Demonstrated success in leasing.
Excellent communication, presentation, and training skills.
Well-versed in leasing technology platforms (AppFolio, Knock, ApartmentIQ, CRM systems).
Behavioral Competencies
Highly adaptable, solutions-oriented, and self-motivated.
Positive professional presence and ability to quickly build rapport across diverse markets and teams.
Strong time-management and prioritization skills under variable schedules.
Education
Bachelor's degree preferred, not required.
Leasing certifications (NALP, CALP, or other industry credentials) a plus.
Compensation & Benefits
Competitive base salary plus performance-based bonus.
Comprehensive health, dental, and vision coverage.
401(k) with company match.
Travel reimbursement, company credit card, and per diem policy.
Working Conditions
Primarily corporate office based plus with frequent air travel and overnight stays.
Must be able to work weekends and evenings as needed based on market demand and property needs.