Member Service Representative II - Camden (Bilingual Preferred)

divh2MSR II Position/h2pThe MSR II is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MSR II also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements./ppKey Responsibilities:/pulliAdheres to FHCU Service Standards as established./liliConducts basic and complex transactions in a professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set up, opening/closing accounts, and all other financial and non-financial transactions for members./liliEngages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs./liliMeets established individual and group sales goals by using various sales techniques./liliResponds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings./liliPerforms duties with limited supervision and resolves issues within the scope of authority assigned./liliExecutes loan applications and disbursements./liliMakes outbound calls to members regarding outstanding loan approvals, various credit union products and services./liliAttends offsite events to increase membership within our Select Employer Groups./liliParticipates in available credit union self-development education programs and required compliance courses through self-study and the credit unions training department./liliRepresents the credit union at various community events and assists the manager with business development duties when necessary./liliPerforms other duties or special projects as assigned./li/ulpQualification Requirements:/ppstrongEducation:/strong High School Diploma or GED required; Associates degree preferred./ppstrongExperience:/strong Minimum of 6 months experience working as a MSR I, or related position in a financial institution; prior sales experience, preferred./ppstrongSkills

Competencies:/strong Knowledge of general banking regulations and credit union policies and procedures; proficient with Microsoft Office Suite, Outlook and using the Internet; excellent communication and interpersonal skills; excellent customer service skills; professional appearance and demeanor; ability to work with limited supervision and exercise judgement; basic knowledge of sales techniques; available to travel to other branches when required./ppSalary: The base pay for this position is $21/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English

Spanish (oral

written)./ppstrongBenefits:/strong We offer a range of benefits and perks based on eligibility. These benefits include:/pulliHealth, Dental, and Vision Insurance/liliCompany Paid Short Term (STD)

Long Term Disability (LTD)/liliCompany Paid Employee Basic Term Life Insurance/liliVoluntary Term Life Insurance for Spouse

Child(ren)/liliCritical Illness, Accident, and Hospital Indemnity Insurance/liliHealth Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses/liliTuition Reimbursement/liliEmployee Discount on Loans, Travel, Tickets, and More!/lili401k Match of up to 5% + A Free Annual Retirement Planning Session/lili11 Paid Company Holidays/liliUp to 8 paid hours for community volunteerism/liliFull time employees accrue 40 hours of sick, 10 days of PTO,

1 personal holiday annually. PTO increases to 15 days after the 1st completed year!/li/ulpPhysical Requirements: The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard./ppAmericans with Disabilities Act (ADA): Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request an accommodation please contact Human Resources at 856-232-9000 ext. 5104 or via email to HR@firstharvestcu.com./ppFirst Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled./p/div