Member Service Representative II

divh2Member Service Representative II/h2pThe MSR II is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MSRII also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements. As a Float MSR II, the ability to travel to all branches within our Branch Network on a daily basis as needed and work well in team environments./ppstrongKey Responsibilities/strong/pulliAdheres the FHCU Service Standards as established./liliConducts basic and complex transactions in a professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set up, opening/closing accounts, and all other financial and non-financial transactions for members./liliEngages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs./liliMeets established individual and group sales goals by using various sales techniques./liliResponds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings./liliPerforms duties with limited supervision and resolves issues within the scope of authority assigned./liliExecutes loan applications and disbursements./liliMakes outbound calls to members regarding outstanding loan approvals, various credit union products and services./liliAttends offsite events to increase membership within our Select Employer Groups./liliParticipates in available credit union self-development education programs and required compliance courses through self-study and the credit unions training department./liliRepresents the credit union at various community events and assists the manager with business development duties when necessary./liliPerforms other duties or special projects as assigned./li/ulpstrongQualification Requirements/strong/ppstrongEducation:/strong/pulliHigh School Diploma or GED required/liliAssociates degree preferred/li/ulpstrongExperience:/strong/pulliMinimum of 6 months experience working as a MSR I, or related position in a financial institution/liliPrior sales experience, preferred/li/ulpstrongSkills

Competencies:/strong/pulliKnowledge of general banking regulations and credit union policies and procedures/liliProficient with Microsoft Office Suite, Outlook and using the Internet/liliExcellent communication and interpersonal skills/liliExcellent customer service skills/liliProfessional appearance and demeanor/liliAbility to work with limited supervision and exercise judgement/liliBasic knowledge of sales techniques/liliAvailable to travel to other branches when required/liliMinimum of 2 years experience in financial services with a strong background in lending, sales, and member service./liliStrong knowledge of consumer lending, regulatory requirements and loan processing./liliProven ability to drive sales while maintaining exceptional member service standards and operational efficiencies./liliStrong problem solving and decision-making abilities to address member concerns and operational challenges effectively./liliKnowledge of credit union products, services and compliance regulations./liliDNA core system experience is a plus but not required/li/ulpstrongSalary:/strong The base pay for this position is $21.00/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English

Spanish (oral

written) or $1 if the applicant demonstrates a long-term willingness to work at multiple branch locations as assigned by manager, based on business need./ppstrongBenefits:/strong We offer a range of benefits and perks based on eligibility. These benefits include:/pulliHealth, Dental, and Vision Insurance/liliCompany Paid Short Term (STD)

Long Term Disability (LTD)/liliCompany Paid Employee Basic Term Life Insurance/liliVoluntary Term Life Insurance for Spouse

Child(ren)/liliCritical Illness, Accident, and Hospital Indemnity Insurance/liliHealth Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses/liliTuition Reimbursement/liliEmployee Discount on Loans, Travel, Tickets, and More!/lili401k Match of up to 5% + A Free Annual Retirement Planning Session/lili11 Paid Company Holidays/liliUp to 8 paid hours for community volunteerism/liliFull time employees accrue 40 hours of sick, 10 days of PTO,

1 personal holiday annually. PTO increases to 15 days after the 1st completed year!/li/ulpstrongPhysical Requirements:/strong The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard./ppstrongAmericans with Disabilities Act (ADA):/strong Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request and accommodation please contact Human Resources at 856-232-9000 ext. 5104 or via email to HR@firstharvestcu.com. First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled./p/div