Customer Order Management Representative

divh2Customer Order Management Representative/h2pLocation: Nashville, TN/ppPay Rate: $24 per hour/ppWork Arrangement: Hybrid/ppSchedule: 7:00 AM4:00 PM or 8:00 AM5:00 PM/ppPosition Overview/ppThe Customer Order Management Representative serves as the primary point of contact for assigned customer accounts, managing the full order lifecycle from entry to fulfillment. This role focuses on customer service and order management within a supply chain environment and is not a call center position. The ideal candidate is communicative, detail-oriented, and comfortable working closely with customers and internal teams./ppKey Skills/pulliStrong communication skills/liliSupply chain experience/liliFamiliarity with Microsoft Excel/li/ulpResponsibilities/pulliAct as the single point of contact for assigned customer accounts/liliManage the complete order lifecycle, including customer setup, order entry and modification, escalations, and logistics coordination/liliEnsure orders are processed and shipped according to agreed deadlines/liliCommunicate regularly with customers, distribution centers, manufacturing plants, and cross-functional teams/liliProvide accurate documentation and ongoing status updates to customers/liliResolve complex customer inquiries through research and deep understanding of internal systems and processes/liliEscalate issues as needed, ensuring complete documentation throughout the process/liliMaintain accurate records of all internal and external interactions in the appropriate systems/liliEnsure compliance with export policies and required shipping documentation/liliAct as liaison between customers and manufacturing or aftermarket teams for quality-related issues/liliSubmit material or process non-conformance claims through the Quality Management System/liliPrepare and distribute standard and customized reports for internal teams and customers/liliSupport customer visits at the local facility as needed/liliUnderstand and follow customer order management policies, procedures, and performance metrics/liliSupport departmental goals and participate in continuous improvement initiatives/liliParticipate in or lead process improvement projects/li/ulpQualifications/pulliMinimum of 1 year of relevant experience in customer service, customer support, or customer order management/liliBasic understanding of supply chain operations/liliExperience with SOX compliance, credits, and debits/liliKnowledge of quality management systems preferred/liliStrong organizational and problem-solving skills/li/ulpRef: #193/ppSystem One, and its subsidiaries including Joul, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law./p/div