New Enterprise Stone Lime
Customer Service Representative
New Enterprise Stone Lime, East Earl, Pennsylvania, United States, 17519
divh2Customer Service Representative/h2pThe Customer Service Representative is responsible for handling customer inquiries concerning price, availability, delivery services, and any other issue the customer needs resolved. The Customer Service Representative works closely with Dispatchers and Sales Representatives to confirm delivery schedules and pricing for customers and resolve any conflicts or issues./ph3Customer Service Representative - What Will You Do?/h3olliDevelops and cultivates a solid working relationship with sales, operations, quality control, finance, and accounting in order to meet corporate goals and provide an industry best experience for our customers./liliReceives incoming calls and effectively addresses the call accordingly./liliIssues customer verbal quotes providing price and availability information./liliConverts customer request or quote into sales order./liliResearch existing quotes and orders and assigns new request to proper quote or sales order when applicable/liliUtilize mapping program to provide detailed delivery instructions to drivers./liliCross train in other functions within the Customer Service
Transportation Team and provides backup to other team members as required./li/olh3Requirements - Who Are We Looking For?/h3ulliPositive attitude and willingness to grow and learn./liliTeam Mindset - The NESL Way/liliFocus on Safety, Quality, and Accuracy./liliAdvanced computer and keypad skills./liliWorking aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track/liliBasic knowledge of product offering purpose, and properties./liliKnowledge of geographic service area./liliExcellent written and verbal communication skills./liliStrong attention to detail and well organized./li/ulh3Why Apply?/h3ulliCompetitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc./liliWinters Off (Certain Positions)
Due to the seasonality of our work, some positions enjoy winters off while still receiving year-round benefits./liliCareer Growth - We pride ourselves in developing coworkers and promoting from within./liliStable Industry - Our materials are in high demand year over year./li/ul/div
Transportation Team and provides backup to other team members as required./li/olh3Requirements - Who Are We Looking For?/h3ulliPositive attitude and willingness to grow and learn./liliTeam Mindset - The NESL Way/liliFocus on Safety, Quality, and Accuracy./liliAdvanced computer and keypad skills./liliWorking aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track/liliBasic knowledge of product offering purpose, and properties./liliKnowledge of geographic service area./liliExcellent written and verbal communication skills./liliStrong attention to detail and well organized./li/ulh3Why Apply?/h3ulliCompetitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc./liliWinters Off (Certain Positions)
Due to the seasonality of our work, some positions enjoy winters off while still receiving year-round benefits./liliCareer Growth - We pride ourselves in developing coworkers and promoting from within./liliStable Industry - Our materials are in high demand year over year./li/ul/div