Customer Service Representative

divh2Customer Service Representative/h2pOur client is seeking a highly capable Customer Service Representative to support internal and external stakeholders in a fast-paced manufacturing environment. This role requires discretion, strong product and process knowledge, and the ability to communicate clearly and professionally across multiple departments while ensuring accurate and timely order execution./ppKey Responsibilities:/pulliPrepare, negotiate, and manage customer quotations and proposals with accuracy and confidentiality./liliCalculate pricing for prospective orders using established pricing structures and historical data./liliProcess customer orders and review purchase orders for accuracy, including pricing, drawing revisions, and shipping details./liliEnter and manage purchase orders in the IQMS system as required./liliServe as a primary point of contact for customers to resolve discrepancies related to orders, quotations, and documentation./liliCoordinate closely with Master Scheduling and cross-functional teams to ensure orders progress on schedule./liliParticipate in daily production meetings and proactively track order status./liliIndependently research and resolve issues using internal systems, documentation, and prior knowledge./liliProvide receptionist coverage and administrative support as needed, including year-end filing./liliPerform additional duties as assigned by management./li/ulpQualifications:/pulliHigh school diploma or equivalent; bachelors degree preferred./liliMinimum of three years of customer service experience in a manufacturing environment./liliStrong mathematical aptitude and solid computer proficiency./liliAdvanced skills in Microsoft Excel, Word, and Outlook./liliExceptional written and verbal communication skills with the ability to engage effectively at all organizational levels./liliHighly organized, detail-oriented, and able to manage multiple priorities independently./liliProfessional demeanor with a strong commitment to accuracy, confidentiality, and customer satisfaction./li/ulpINDBH #LI-DNI We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law./p/div