Customer Service Representative

divh2Customer Service Representative/h2pWASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!/ppHercules is currently looking for a Customer Service Representative that will work a hybrid schedule. As a Customer Service Representative, youll have an opportunity to be a part of a team that directly impacts our companys mission of providing best-in-class service. The Customer Support team operates in a fast-paced environment handling a high volume of diverse customer inquiries. In this role, the Customer Support Representative also provides cross-functional support for our Sales and Operations team by liaising with key business teams at our corporate office. A successful Customer Support Representative possesses a strong knowledge base about our business, is solution-oriented, and maintains a professional demeanor. The ideal candidate provides high quality customer service and exhibits initiative in achieving and improving team performance and productivity goals./ppResponsibilities:/pulliProvide best-in-class customer service/liliAchieve and maintain quality assurance standards/liliStrong active listening skills to properly interpret and resolve customer requests/liliTake ownership during customer interactions and achieve first-call resolution outcomes/liliCalculate and explain customer disbursements/liliProcess sales-related work orders/liliGenerate revenue reports/liliPrepare correspondences for internal and external customers/liliInterpret and explain contract terms/liliDiffuse difficult customer interactions/liliLiaise with key departments to coordinate sales-related activities/liliParticipate in special projects as requested/li/ulpRequirements:/pulliAbility to work one weekend day (Saturday or Sunday) per week/liliBachelors degree from an accredited college or university, or equivalent applicable experience/liliMinimum of 1-2 years of customer service experience/liliExcellent English verbal and written communication skills/liliDemonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus/li/ul/div