Customer Service Rep - Market Support Specialist- Energy

divh2AFL Customer Service Representative III/h2pAFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity./ppWhat We Offer:/pulliA hybrid office schedule for qualifying employees/liliFlexible time off policy/lili401K Company match (up to 4% - dollar for dollar)/liliProfessional development, training, and tuition reimbursement programs/liliExcellent medical, dental, vision, and life insurance policy options/liliOpportunities for career advancement with an industry leader!/li/ulpJob Summary: Under the direct supervision of a Customer Experience Manager an AFL Customer Service Representative III assists in performing quoting, facilitating and sales support to the Market Customer Account Representatives./ppResponsibilities:/pulliManage purchase order revisions, including updates to pricing, quantities, and shipping details./liliProcess returns (RMAs), credits, and rebills to ensure accurate financial adjustments./liliGenerate and issue manual invoices as needed, including those for specialty transactions./liliRetrieve and distribute essential documents such as packing slips and invoices./liliMaintain accurate pricing records in Salesforce, including blanket pricing updates./liliMonitor and manage un-booked orders, ensuring timely processing and resolution./liliOversee customer inquiries and requests from designated inboxes and external portals./liliProcess specialized billing transactions./liliSupport the quoting process by reviewing RFQs, identifying products, and coordinating pricing and lead times with internal business units./liliPrepare comprehensive and accurate quotations in collaboration with key stakeholders./liliMaintain visibility on quotes and ensure timely follow-up while adhering to turnaround times./liliCommunicate delays or status updates to internal teams to ensure alignment on outstanding tasks./liliUnderstands, adheres to and promotes the environmental, health

safety policies and complies with AFL business Policies and Procedure./li/ulpPersonal Qualities:/pulliInterpersonal skills

must have a good command of the English language, both written and verbal in order to communicate with both internal and external customers./liliInitiative - self-starter with the ability to execute a given set of projects from start to finish in an efficient and timely manner./liliMulti tasker

ability to juggle multiple tasks without losing sight of the details./liliTeam player

ability to take direction, comfortable in a cross-functional, multi-cultural environment./liliDetail oriented

to ensure accuracy of order processing and quotations./li/ulpQualifications:/pulli1-3 years of customer service/account management experience preferred, will consider otherwise qualified candidates that have demonstrated initiative and desire to grow./liliIntermediate user of MS Office required./liliExperience with Oracle and/or customer relationship management software, preferred./li/ulpWorking Conditions:/pulliNormal office environment./li/ul/div