NYCM Insurance
Customer Service Representative (Hybrid)
NYCM Insurance, Sherburne, New York, United States, 13460
divh2Customer Service Representative (Hybrid)/h2pHybrid Role: Two days/week in office, the remainder of the week from home./ppTraining: Temporary training schedule Mon-Fri 8:30-5:00 for approximately 4 months. The training is also hybrid. Permanent schedule begins upon completion of training program./ppMarket Range 3 / 40 hours per week / $39,300 - $58,951/ppAvailable schedules:/pulliSunday to Thursday 9:00am - 5:30pm/liliTuesday to Saturday 9:00am - 5:00pm/liliMonday to Friday 9:30am - 6:00pm*/li/ulp*If your shift does not include working weekends, you will be placed on a weekend rotation. This will include a Saturday every 4-6 weeks for 4 hours./ppBenefits
Perks:/pulliShift differential-10% on top of all your hours worked once you are working your required shift./liliMedical, Dental, Vision Insurance/liliMileage Reimbursement/liliPaid Time Off/liliEmployee Education Programs with incentives/liliWellness Program with incentives/lili401K Defined Contribution Plan w/up to 8% match/lili12 Paid holidays year (flexible options for Customer Service Reps)/liliMake-up time/liliFitness Center (Edmeston
Sherburne locations)/liliCafe (Edmeston location)/liliPotential bonus based on company performance/liliNYCM Insurance discount/liliYearly evaluations/li/ulpThe Customer Service Representative (CSR) is often the first point of contact with NYCM. This is our opportunity to create lasting impressions through courtesy and professionalism. The CSR provides each customer a positive experience while making personal connections, delivering accurate information and striving for first call resolution. The CSR embraces our company culture with enthusiasm while thriving in a fast paced call center. It is our vision to build lasting relationships one customer at a time! Every interaction is an opportunity to touch someones life. The smallest positive gesture can turn around the worst moments./ppDuties
Responsibilities:/pulliA Customer Service Representative is expected to handle an average of 5 phone calls/hour./liliDevelop and maintain a vast knowledge and understanding of company processes and procedures within claims, accounts, underwriting, distribution and brand, in automobile, homeowner, mobile home, commercial, umbrella and all other lines of business that may apply./liliRespond, interact, and communicate as a highly skilled insurance professional with prompt, accurate information./liliConnect with the customers by utilizing active listening skills to understand the personality and needs of the caller./liliClearly and accurately document all transactions and interactions in the company systems./liliObtain and/or process policy changes or quotes as requested by insureds, agents, lending institutions, automobile dealerships, and all other customers as appropriate./liliReview cancelled insurance policies due to nonpayment for possible reinstatement./liliCommunicate details on use of the NYCM web site, including MyAccount, Agent Lobby, and Mobile App./liliComplete telephone interviews./liliAssist teammates with questions or escalated calls./liliAssist with special projects, new procedures and/or enhancements to existing procedures as needed (monthly to quarterly)./liliAssist with new hire training and/or interdepartmental shadowing./liliOther duties as assigned./li/ulpExperience
Education:/pulliGED/liliExperience in a service field/li/ulpQualifications/Skills:/pulliHigh service orientation with positive outlook./liliIntermediate personal computer skills, including electronic mail, routine database activity, word processing./liliKnowledge and understanding of call center software./liliExcellent communication and listening skills./liliAbility to multi-task./liliAdaptability./liliCritical thinking skills./liliAttention to detail with ability to make quick and accurate decisions./liliTeam oriented and the ability to work independently./li/ulpEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div
Perks:/pulliShift differential-10% on top of all your hours worked once you are working your required shift./liliMedical, Dental, Vision Insurance/liliMileage Reimbursement/liliPaid Time Off/liliEmployee Education Programs with incentives/liliWellness Program with incentives/lili401K Defined Contribution Plan w/up to 8% match/lili12 Paid holidays year (flexible options for Customer Service Reps)/liliMake-up time/liliFitness Center (Edmeston
Sherburne locations)/liliCafe (Edmeston location)/liliPotential bonus based on company performance/liliNYCM Insurance discount/liliYearly evaluations/li/ulpThe Customer Service Representative (CSR) is often the first point of contact with NYCM. This is our opportunity to create lasting impressions through courtesy and professionalism. The CSR provides each customer a positive experience while making personal connections, delivering accurate information and striving for first call resolution. The CSR embraces our company culture with enthusiasm while thriving in a fast paced call center. It is our vision to build lasting relationships one customer at a time! Every interaction is an opportunity to touch someones life. The smallest positive gesture can turn around the worst moments./ppDuties
Responsibilities:/pulliA Customer Service Representative is expected to handle an average of 5 phone calls/hour./liliDevelop and maintain a vast knowledge and understanding of company processes and procedures within claims, accounts, underwriting, distribution and brand, in automobile, homeowner, mobile home, commercial, umbrella and all other lines of business that may apply./liliRespond, interact, and communicate as a highly skilled insurance professional with prompt, accurate information./liliConnect with the customers by utilizing active listening skills to understand the personality and needs of the caller./liliClearly and accurately document all transactions and interactions in the company systems./liliObtain and/or process policy changes or quotes as requested by insureds, agents, lending institutions, automobile dealerships, and all other customers as appropriate./liliReview cancelled insurance policies due to nonpayment for possible reinstatement./liliCommunicate details on use of the NYCM web site, including MyAccount, Agent Lobby, and Mobile App./liliComplete telephone interviews./liliAssist teammates with questions or escalated calls./liliAssist with special projects, new procedures and/or enhancements to existing procedures as needed (monthly to quarterly)./liliAssist with new hire training and/or interdepartmental shadowing./liliOther duties as assigned./li/ulpExperience
Education:/pulliGED/liliExperience in a service field/li/ulpQualifications/Skills:/pulliHigh service orientation with positive outlook./liliIntermediate personal computer skills, including electronic mail, routine database activity, word processing./liliKnowledge and understanding of call center software./liliExcellent communication and listening skills./liliAbility to multi-task./liliAdaptability./liliCritical thinking skills./liliAttention to detail with ability to make quick and accurate decisions./liliTeam oriented and the ability to work independently./li/ulpEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div