AAA
divh2Customer Service Representative - Insurance/h2pAAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team./ppIf youre passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!/ph3What We Offer/h3ullipStarting Pay: $23.00
$25.00/hour/p/lilipBilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)/p/lilipLocation Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019/p/lilipRemote Training Schedule: Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm MondayFriday, with occasional Saturday shifts between 9:00am-7:00pm (with Wednesday off when applicable)./p/lilipRemote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:00pm Monday-Friday, and every Saturday between 9:00am-7:00pm. One weekday off will be provided each week./p/lilipComprehensive Benefits Package/p/lilipGrowth
Advancement Opportunities/p/li/ulh3What Youll Do/h3ullipAnswer inbound calls and assist members with questions related to AAA memberships/p/lilipDeliver personalized, proactive solutions and recommend valuable products and services/p/lilipEngage with members using strong communication and a friendly, problem-solving mindset/p/lilipThink quickly and critically to resolve issuesthis is not a scripted environment/p/lilipNavigate multiple systems and tools while actively listening and multitasking/p/lilipMaintain a positive, can-do attitude in a fast-paced and evolving environment/p/lilipParticipate in ongoing coaching and development to continually enhance your performance/p/li/ulh3Work-From-Home Requirements/h3ullipDedicated, quiet workspace without interruptions./p/lilipYou must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity./p/lilipDemonstrated ability to uphold productivity and confidentiality in a remote setting./p/lilipRegular attendance in virtual team meetings and training sessions./p/lilipAvailability during standard business hours and flexibility for possible shift adjustments./p/li/ulh3What Youll Need/h3ullipPrior customer service experience (recent call center experience preferred)/p/lilipSpanish fluency is a plus!/p/lilipExcellent communication skills (written, verbal, and listening)/p/lilipAbility to multitask and navigate computer systems in real time/p/lilipA flexible, can-do mindset and willingness to adapt to change/p/lilipHigh school diploma or GED/p/lilipAbility to pass a background check and drug screening/p/lilipMust reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019/p/li/ulpRemarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)/ppAAA is an Equal Opportunity Employer/p/div
$25.00/hour/p/lilipBilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)/p/lilipLocation Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019/p/lilipRemote Training Schedule: Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm MondayFriday, with occasional Saturday shifts between 9:00am-7:00pm (with Wednesday off when applicable)./p/lilipRemote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:00pm Monday-Friday, and every Saturday between 9:00am-7:00pm. One weekday off will be provided each week./p/lilipComprehensive Benefits Package/p/lilipGrowth
Advancement Opportunities/p/li/ulh3What Youll Do/h3ullipAnswer inbound calls and assist members with questions related to AAA memberships/p/lilipDeliver personalized, proactive solutions and recommend valuable products and services/p/lilipEngage with members using strong communication and a friendly, problem-solving mindset/p/lilipThink quickly and critically to resolve issuesthis is not a scripted environment/p/lilipNavigate multiple systems and tools while actively listening and multitasking/p/lilipMaintain a positive, can-do attitude in a fast-paced and evolving environment/p/lilipParticipate in ongoing coaching and development to continually enhance your performance/p/li/ulh3Work-From-Home Requirements/h3ullipDedicated, quiet workspace without interruptions./p/lilipYou must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity./p/lilipDemonstrated ability to uphold productivity and confidentiality in a remote setting./p/lilipRegular attendance in virtual team meetings and training sessions./p/lilipAvailability during standard business hours and flexibility for possible shift adjustments./p/li/ulh3What Youll Need/h3ullipPrior customer service experience (recent call center experience preferred)/p/lilipSpanish fluency is a plus!/p/lilipExcellent communication skills (written, verbal, and listening)/p/lilipAbility to multitask and navigate computer systems in real time/p/lilipA flexible, can-do mindset and willingness to adapt to change/p/lilipHigh school diploma or GED/p/lilipAbility to pass a background check and drug screening/p/lilipMust reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019/p/li/ulpRemarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)/ppAAA is an Equal Opportunity Employer/p/div