Club Monaco
divh2Associate Manager/h2pClub Monaco is an international mens and womens lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe./ppClub Monaco was recently acquired by Regent, LP, a leading private equity firm based in Beverly Hills./ph3Position Overview/h3pThe Associate Selling Manager contributes to the financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. He or she will be responsible for support the goals of the company and individual store. The Associate Selling Manager can also have specialty within the store, including merchandising, inventory, or project related./ph3Essential Duties Responsibilities/h3ulliClienteling/liliCreate and foster a database of Club Monaco customers/liliImplement a Personal Shopper Program/liliProvide unsurpassed customer service at all times/liliImplement a monthly outreach program to update client base as new product reaches the store/liliBrainstorm ideas for in store events/liliPartner with store management team and district manager to execute store events/liliField customer inquiries, including questions about a specific product, quality issues, return policy questions, etc./liliImplement a system to track monthly sales, number of inquiries, type of inquires, etc./liliLead Product Knowledge sessions for store staff/liliCommunicate product and customer feedback to managers Will also assist the SM or GM with the following areas:/liliOperational Duties/liliResponsible for opening and closing the store on designated shifts/liliEnsure monitoring and execution of daily payroll goals/liliAssume Store Manager responsibilities in his or her absence/liliOrganize schedules for Assistant, Managers-in-Training, and Stylists/liliFinancial/liliTo achieve or exceed financial plans through effective planning and execution thereby contributing to the Companys overall financial results/liliAnalytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals/liliEntrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business results/liliMonitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor/liliEnsures store actions optimize sales, merchandise investment, wage investment and minimize stock shortage/liliEnsures disciplined control of all store expenses/liliLeads the stores business planning process/liliHuman Resources/liliTo contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals/liliEncourages empowerment, reinforces ownership and leads a positive work environment/liliEnsures management and service associates clearly understand and meet job expectations/liliSelects, trains and motivates management and associates to meet their responsibility of a full and functional team/liliSchedules and facilitates training sessions where needed to develop individual and overall team skills and abilities/liliModels and coaches selling service as well as other skills/liliProvides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements/liliInventory Management and Marketing/liliTo contribute to Company growth through marketing and inventory management and the achievement of appropriate gross margin return on investments/liliMaximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business/liliAssesses and reacts to opportunities provided by competition/liliEnsures operational integrity in routines and practices in how the store works/liliTrains managers and service associates in inventory management and supervises physical inventory count/liliTrains / coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards/liliVisual Presentation/Store Maintenance/liliTo ensure the Brand Integrity of the company is reflected to customer/liliTrains and supports management and service associates in the planning and supervision of store flips and regular merchandising needs/liliEnsures store works to merchandising/flip calendars/liliEnsures store meets visual merchandising and maintenance standards/liliPolicy Procedures/liliTo contribute to the success of the Companys growth and securing of our assets through implementation of effective Loss Prevention methods and policies and procedures/liliMonitors the application of policies and procedures/liliModels accurate and appropriate knowledge and use of policies and procedures/liliRegular follow-up and partnership with LP responsible on audit standards / results / training and actions needed to meet loss prevention standards in conjunction with maintaining service level/liliReviews and audits all payroll procedures to ensure accurate reporting at store level and reports back to have any corrections made/liliLeadership Attributes/liliTo contribute to the building of a customer service driven Company through leadership skills and personal attributes/liliStore Opening/Closing/liliResponsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations. Note: If one cannot open or close store they are responsible for finding replacement staff and must immediately inform DM/RM./li/ulh3Experience, Skills, and Knowledge/h3ulliASC requires a minimum of 5 years retail management experience/liliComputer proficiency with MS Office; Outlook, Excel, Word/liliExcellent interpersonal skills supporting a team environment/liliExcellent English communication - verbal and written/liliExcellent time management/project skills/liliStrong planning and organizational skills with a sense of priority for deadlines and attention to detail/liliAbility to recognize and react to changing work demands/liliComfortable and confident in making effective autonomous (and group) decisions in a timely manner Goal oriented: ability to stay focused on creating winning results/liliDedicated to high levels of Customer Service and Sales Productivity/liliTransferability an asset and increases future opportunity on promotability/liliAreas indicating leadership skills such as volunteer work/liliMust be able to work shift standing and walking and be able to lift approx 20 lbs./liliRequired to travel remote areas for business meetings/liliMust be able to pack, unpack and move stock when supporting in receiving / stocking store functions. Supplemental Data: Provide any other additional information (e.g. access to vehicle, ability to travel, etc.)/li/ul/div