Base pay range
$65,000.00/yr - $75,000.00/yr
Additional compensation types Annual Bonus
Chief Talent Officer & Head of Recruitment @ FlatRate Moving | Driving Talent Acquisition and Business Growth ROLE OVERVIEW
The
Sales Support & Enablement Manager
plays a key role in supporting FlatRate Moving’s sales organization by overseeing lead qualification workflows, managing sales schedules and coverage, coordinating internal communication between sales and operations, and ensuring a consistent, high-quality experience for customers throughout their moving journey. The position supports the performance and efficiency of the sales organization by handling client inquiries and ensuring adherence to sales standards and protocols so that customers receive timely, accurate, and consistent support from first contact through booking and move execution.
KEY RESPONSIBILITIES
Assist in overseeing the Lead Qualification team and ensure timely lead follow-up and conversion
Monitor and upkeep of weekly staffing schedules for Lead Qualification Reps and Sales Reps to ensure full coverage across shifts and channels
Review daily, weekly, and monthly sales performance metrics, KPIs, and follow-up activity
Support performance by ensuring follow-ups, pipeline management, and close rates are consistently maintained
Client Support & Coordination
Handle inbound customer service/sales inquiries including client assignments, questions, and booking support
Assist in post-booking requests such as service upgrades, inventory updates, and schedule adjustments
Serve as liaison between Sales and Operations to ensure move details are accurate and executed properly
Quality Assurance & Protocol Compliance
Perform call reviews and QA assessments to evaluate rep professionalism, qualification quality, quoting accuracy, and customer experience
Provide feedback to improve performance, consistency, and move quoting and booking efficiency
Ensure adherence to standardized sales processes, duties, pricing rules, and operating protocols
Support VP of Sales efforts on mass outreach campaigns and follow-ups using SMS and email platforms
Surface trends, issues, and opportunities in lead flow, customer objections, or conversion patterns
Ensure customer handoffs between teams are aligned and documented
QUALIFICATIONS
Required
3+ years’ experience in sales operations, inside sales management, client services, or similar
Strong understanding of pipeline management, follow-up discipline, and sales metrics
Excellent communication, organization, and scheduling abilities
Ability to manage multiple priorities and coordinate across departments
Comfortable reviewing recorded calls and giving structured performance feedback
Preferred / Nice-to-Have
Experience in a service-based or logistics-related environment (moving, home services, delivery, hospitality, etc.)
Experience with call center, lead qualification, or inside sales teams
Experience with AI-enabled tools for sales optimization, QA, or customer support
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Truck Transportation
Inferred benefits
Medical insurance
Vision insurance
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Additional compensation types Annual Bonus
Chief Talent Officer & Head of Recruitment @ FlatRate Moving | Driving Talent Acquisition and Business Growth ROLE OVERVIEW
The
Sales Support & Enablement Manager
plays a key role in supporting FlatRate Moving’s sales organization by overseeing lead qualification workflows, managing sales schedules and coverage, coordinating internal communication between sales and operations, and ensuring a consistent, high-quality experience for customers throughout their moving journey. The position supports the performance and efficiency of the sales organization by handling client inquiries and ensuring adherence to sales standards and protocols so that customers receive timely, accurate, and consistent support from first contact through booking and move execution.
KEY RESPONSIBILITIES
Assist in overseeing the Lead Qualification team and ensure timely lead follow-up and conversion
Monitor and upkeep of weekly staffing schedules for Lead Qualification Reps and Sales Reps to ensure full coverage across shifts and channels
Review daily, weekly, and monthly sales performance metrics, KPIs, and follow-up activity
Support performance by ensuring follow-ups, pipeline management, and close rates are consistently maintained
Client Support & Coordination
Handle inbound customer service/sales inquiries including client assignments, questions, and booking support
Assist in post-booking requests such as service upgrades, inventory updates, and schedule adjustments
Serve as liaison between Sales and Operations to ensure move details are accurate and executed properly
Quality Assurance & Protocol Compliance
Perform call reviews and QA assessments to evaluate rep professionalism, qualification quality, quoting accuracy, and customer experience
Provide feedback to improve performance, consistency, and move quoting and booking efficiency
Ensure adherence to standardized sales processes, duties, pricing rules, and operating protocols
Support VP of Sales efforts on mass outreach campaigns and follow-ups using SMS and email platforms
Surface trends, issues, and opportunities in lead flow, customer objections, or conversion patterns
Ensure customer handoffs between teams are aligned and documented
QUALIFICATIONS
Required
3+ years’ experience in sales operations, inside sales management, client services, or similar
Strong understanding of pipeline management, follow-up discipline, and sales metrics
Excellent communication, organization, and scheduling abilities
Ability to manage multiple priorities and coordinate across departments
Comfortable reviewing recorded calls and giving structured performance feedback
Preferred / Nice-to-Have
Experience in a service-based or logistics-related environment (moving, home services, delivery, hospitality, etc.)
Experience with call center, lead qualification, or inside sales teams
Experience with AI-enabled tools for sales optimization, QA, or customer support
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Truck Transportation
Inferred benefits
Medical insurance
Vision insurance
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