Inside Higher Ed
Overview
Category: Professional
Department: Center for Learning and Teaching
Location: Binghamton, NY
Posted: Jan 20, 2026
Closes: Open Until Filled
Type: Full-time
Ref. No.: 07676, 00694, 06003
Position ID: 196570
Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character, mission, facilities, and community life promote student success, research, and service. We strive for excellence, education, innovation, and civic engagement, and value a diverse campus community.
We are an affirmative action/equal opportunity employer, and we welcome all to apply, including veterans and persons with disabilities.
Job Description Budget Title:
Instructional Support Technician (SL-3)
Salary:
$64,000 - $71,000
Binghamton University seeks experienced Instructional Course Builders to build, test, launch, and maintain high-quality online graduate courses in D2L Brightspace. You will work with faculty to transform course materials into asynchronous online courses, integrate media and external tools (e.g., Articulate 360 Storyline/Rise), ensure accessibility and compliance (WCAG/Section 508; RSI/Title IV), and partner with faculty/program leads to deliver courses on time and to standard. Generative AI is used responsibly to accelerate content production with human review and in line with campus policy.
Key Responsibilities
Course Production & Launch (~70%)
Build complete Brightspace course shells and components: HTML/CSS pages, Content/Modules, Assignments, Discussions/Groups, Rubrics, Question Library/Quizzes, Gradebook, Release Conditions/Intelligent Agents, Checklists, and Announcements, in coordination with faculty subject matter experts.
Convert approved design artifacts (course maps/outcomes/assessments) into scaffolded, accessible units.
Create and maintain course shells; manage copy/versioning workflows across terms/sections and prepare shells for launches (dates, due-date schemes, section variations).
Articulate 360 (Storyline/Rise): Build, publish, and maintain HTML5/SCORM/xAPI learning objects; configure SCORM 2004 tracking (or xAPI where available); embed in Brightspace and verify grade passback/completion criteria.
Integrate and test LTI 1.3/Advantage tools and media platforms (e.g., Kaltura/Panopto) including captions, interactive video/quizzing, and basic media edits.
Generative AI (institution-approved tools): Use AI to draft first-pass text, question banks, rubrics, alt text, and transcripts; reformat content for UDL; accelerate QA with human verification, accurate sourcing, and adherence to privacy/FERPA guidance.
Quality, Accessibility & Compliance (~15%)
Apply OSCQR (SUNY), Quality Matters, and/or other university-approved criteria and convert findings into specific LMS changes.
Ensure WCAG 2.1 AA/Section 508 compliance: headings/structure, keyboard navigation and focus order in Storyline/Rise, color/contrast, closed captions/transcripts, descriptive alt text, and accessible documents/media.
Implement Regular and Substantive Interaction (RSI) patterns (structured instructor presence, feedback cadence, interaction tracking) within the LMS and Storyline/Rise activities.
Faculty Enablement & Support (~10%)
Coordinate with faculty on build-related practices (gradebook alignment, rubrics, quiz banks, media/captions, release conditions).
Produce short how-to guides/screencasts for recurring build tasks and AI-assisted workflows (e.g., prompt patterns for item writing, accessibility checks), with documented human-review steps.
Operations & Continuous Improvement (~5%)
Work within intake workflows; meet build timelines for term launches; log and resolve defects.
Use Brightspace analytics (Class Progress/Insights) and SCORM/xAPI data (where available) to propose iterative improvements to components and templates.
Contribute to template governance and the shared component library; maintain build documentation and prompt/response libraries for AI-assisted tasks.
Requirements
Bachelor's degree in Instructional Design, Educational/Instructional Technology, Curriculum & Instruction, or closely related field
2+ years' experience building and maintaining online courses in a higher education LMS
Demonstrated proficiency with Brightspace production features (listed above), plus cross-browser/mobile QA and troubleshooting
Experience with at least one e-learning/media tool - Articulate 360 (Storyline/Rise) and/or Camtasia - including publishing for HTML5/SCORM and basic media editing
Working knowledge of WCAG 2.1 AA/Section 508 and hands-on experience remediating documents, media, Storyline/Rise objects, and LMS pages
Demonstrated experience building for alignment (outcomes - activities - assessments) using backward design and UDL at a practical, course-builder level
Awareness of Title IV expectations for distance education and ability to support RSI compliance during build
Responsible AI use: Experience using institution-approved generative AI to accelerate course building with human verification, appropriate citations, and no PII/student work in non-approved tools
Preferred
Master's degree in a related field
3+ years higher-ed course-building experience or a portfolio showing end-to-end builds across multiple courses/modalities
Experience with D2L Brightspace
Advanced Brightspace depth (organization-level components, templating, D2L tools) and HTML/CSS for LMS theming and accessibility fixes
Demonstrated application of OSCQR/Quality Matters (reviewer training or direct use of rubrics)
Articulate Storyline advanced skills (variables, triggers, accessible player setup, question banks) and/or Rise for rapid, mobile-first builds
Experience integrating LTI 1.3/Advantage tools and SCORM/xAPI packages with Brightspace; familiarity with Kaltura/Panopto workflows
Familiarity with learning analytics and basic data interpretation to inform design and retention strategies
Experience crafting AI-resilient assessments and advising faculty on constructive AI use and academic integrity
Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Binghamton University is not an E-Verify employer.
Additional Information Offers of employment are contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco-free campus. Equal Opportunity/Affirmative Action Employer. The State University of New York is an Equal Opportunity/Affirmative Action Employer. Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the ADA Coordinator.
Application Instructions All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=196570
Deadline for External Applicants: Open until filled. Review of applications will begin immediately and continue until the vacancy is filled.
What to Submit
Resume
Cover letter
Contact information for three professional references
You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.
Note: This job posting is active on the website with open applications until closure.
#J-18808-Ljbffr
Department: Center for Learning and Teaching
Location: Binghamton, NY
Posted: Jan 20, 2026
Closes: Open Until Filled
Type: Full-time
Ref. No.: 07676, 00694, 06003
Position ID: 196570
Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character, mission, facilities, and community life promote student success, research, and service. We strive for excellence, education, innovation, and civic engagement, and value a diverse campus community.
We are an affirmative action/equal opportunity employer, and we welcome all to apply, including veterans and persons with disabilities.
Job Description Budget Title:
Instructional Support Technician (SL-3)
Salary:
$64,000 - $71,000
Binghamton University seeks experienced Instructional Course Builders to build, test, launch, and maintain high-quality online graduate courses in D2L Brightspace. You will work with faculty to transform course materials into asynchronous online courses, integrate media and external tools (e.g., Articulate 360 Storyline/Rise), ensure accessibility and compliance (WCAG/Section 508; RSI/Title IV), and partner with faculty/program leads to deliver courses on time and to standard. Generative AI is used responsibly to accelerate content production with human review and in line with campus policy.
Key Responsibilities
Course Production & Launch (~70%)
Build complete Brightspace course shells and components: HTML/CSS pages, Content/Modules, Assignments, Discussions/Groups, Rubrics, Question Library/Quizzes, Gradebook, Release Conditions/Intelligent Agents, Checklists, and Announcements, in coordination with faculty subject matter experts.
Convert approved design artifacts (course maps/outcomes/assessments) into scaffolded, accessible units.
Create and maintain course shells; manage copy/versioning workflows across terms/sections and prepare shells for launches (dates, due-date schemes, section variations).
Articulate 360 (Storyline/Rise): Build, publish, and maintain HTML5/SCORM/xAPI learning objects; configure SCORM 2004 tracking (or xAPI where available); embed in Brightspace and verify grade passback/completion criteria.
Integrate and test LTI 1.3/Advantage tools and media platforms (e.g., Kaltura/Panopto) including captions, interactive video/quizzing, and basic media edits.
Generative AI (institution-approved tools): Use AI to draft first-pass text, question banks, rubrics, alt text, and transcripts; reformat content for UDL; accelerate QA with human verification, accurate sourcing, and adherence to privacy/FERPA guidance.
Quality, Accessibility & Compliance (~15%)
Apply OSCQR (SUNY), Quality Matters, and/or other university-approved criteria and convert findings into specific LMS changes.
Ensure WCAG 2.1 AA/Section 508 compliance: headings/structure, keyboard navigation and focus order in Storyline/Rise, color/contrast, closed captions/transcripts, descriptive alt text, and accessible documents/media.
Implement Regular and Substantive Interaction (RSI) patterns (structured instructor presence, feedback cadence, interaction tracking) within the LMS and Storyline/Rise activities.
Faculty Enablement & Support (~10%)
Coordinate with faculty on build-related practices (gradebook alignment, rubrics, quiz banks, media/captions, release conditions).
Produce short how-to guides/screencasts for recurring build tasks and AI-assisted workflows (e.g., prompt patterns for item writing, accessibility checks), with documented human-review steps.
Operations & Continuous Improvement (~5%)
Work within intake workflows; meet build timelines for term launches; log and resolve defects.
Use Brightspace analytics (Class Progress/Insights) and SCORM/xAPI data (where available) to propose iterative improvements to components and templates.
Contribute to template governance and the shared component library; maintain build documentation and prompt/response libraries for AI-assisted tasks.
Requirements
Bachelor's degree in Instructional Design, Educational/Instructional Technology, Curriculum & Instruction, or closely related field
2+ years' experience building and maintaining online courses in a higher education LMS
Demonstrated proficiency with Brightspace production features (listed above), plus cross-browser/mobile QA and troubleshooting
Experience with at least one e-learning/media tool - Articulate 360 (Storyline/Rise) and/or Camtasia - including publishing for HTML5/SCORM and basic media editing
Working knowledge of WCAG 2.1 AA/Section 508 and hands-on experience remediating documents, media, Storyline/Rise objects, and LMS pages
Demonstrated experience building for alignment (outcomes - activities - assessments) using backward design and UDL at a practical, course-builder level
Awareness of Title IV expectations for distance education and ability to support RSI compliance during build
Responsible AI use: Experience using institution-approved generative AI to accelerate course building with human verification, appropriate citations, and no PII/student work in non-approved tools
Preferred
Master's degree in a related field
3+ years higher-ed course-building experience or a portfolio showing end-to-end builds across multiple courses/modalities
Experience with D2L Brightspace
Advanced Brightspace depth (organization-level components, templating, D2L tools) and HTML/CSS for LMS theming and accessibility fixes
Demonstrated application of OSCQR/Quality Matters (reviewer training or direct use of rubrics)
Articulate Storyline advanced skills (variables, triggers, accessible player setup, question banks) and/or Rise for rapid, mobile-first builds
Experience integrating LTI 1.3/Advantage tools and SCORM/xAPI packages with Brightspace; familiarity with Kaltura/Panopto workflows
Familiarity with learning analytics and basic data interpretation to inform design and retention strategies
Experience crafting AI-resilient assessments and advising faculty on constructive AI use and academic integrity
Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Binghamton University is not an E-Verify employer.
Additional Information Offers of employment are contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco-free campus. Equal Opportunity/Affirmative Action Employer. The State University of New York is an Equal Opportunity/Affirmative Action Employer. Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the ADA Coordinator.
Application Instructions All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=196570
Deadline for External Applicants: Open until filled. Review of applications will begin immediately and continue until the vacancy is filled.
What to Submit
Resume
Cover letter
Contact information for three professional references
You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.
Note: This job posting is active on the website with open applications until closure.
#J-18808-Ljbffr