Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a Sales Coordinator.
BENEFITS
Competitive Salary
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
401k with employer MATCH
Paid PTO
Uniforms Provided for most positions
Team Member Hotel Discount Program
ESSENTIAL FUNCTIONS
Coordinate group room blocks
Manage all pre-arrival and post-departure tasks
Conduct hotel site tours for walk-in guests if Sales Manager is not on property
Manage group files and turnover checklist for opportunities booked by Sales Manager
Assist with administrative tasks
Provide the highest quality of service to the customer at all times, set example for immediate and hotel wide staff
Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager
Ability to analyze business to make profitable decisions for the hotel whether it fits, quote rates and quote room rentals
Preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Manager/Director of Sales, e.g., faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates
Knowledge of Brand Systems and use daily for all group and transient business
Responsible for all meeting room events booked by Director of Sales: prepare banquet event orders, send out banquet event orders to clients, greet all meeting room & social event contacts prior to events, manage advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event
Maintain Group rooming lists; enter rooming list, route charges, release blocks after cut-off; monitor blocks to determine if they need to be increased or decreased when reservation method is individual call-in; enter final pickup in Brand System
Preparation and distribution of Group Resumes
Make all direct bill reservations and apply to direct bill accounts
Handle all group special requests, shuttle requests (group & individual), amenity form distribution and follow up, reservation cards
Responsible for sales file maintenance
Ensure collateral stock is maintained
Knowledgeable of Front Desk check-in, check-out, answering phones, transferring calls, making reservations, etc.
Maintain close relations with the top accounts
Monthly visits to clients that have been interacted with regularly to thank for business; joint calls with Director of Sales as needed
Assist Director of Sales in planning property-specific sales blitzes and client events
Involvement in community activities and hotel programs
Clear understanding of all selling strategies set by Revenue Manager to ensure revenue maximization
Attend and participate in weekly sales, staff, bi-weekly revenue meetings, monthly regional meetings and other meetings as assigned
Attend brand-required training as well as Ascent Hospitality required training
Inform General Manager, Director of Sales, and Regional Director of Ops of potential opportunities/concerns with clients
Cross-sell opportunities between cluster properties
Comply with company policies and procedures
Knowledge of occupancy, average rate, and RevPAR goals
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Excellent written and verbal communication and interpersonal skills
Highly responsible, reliable, and ethical
Well organized and detail-oriented
Ability to multi-task
Proficiency in Microsoft Office applications
At least one year of prior hotel experience
PHYSICAL DEMANDS
While performing the duties of this job, the employee will be required to sit for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
Must be capable of effectively using close vision, distance vision, and color vision
Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS
Education: High school education or equivalent is required. Some college education is preferred.
Some experience or training in same or similar field is preferred.
Must be able to work in a team environment
EEO Employer
#J-18808-Ljbffr
BENEFITS
Competitive Salary
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
401k with employer MATCH
Paid PTO
Uniforms Provided for most positions
Team Member Hotel Discount Program
ESSENTIAL FUNCTIONS
Coordinate group room blocks
Manage all pre-arrival and post-departure tasks
Conduct hotel site tours for walk-in guests if Sales Manager is not on property
Manage group files and turnover checklist for opportunities booked by Sales Manager
Assist with administrative tasks
Provide the highest quality of service to the customer at all times, set example for immediate and hotel wide staff
Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager
Ability to analyze business to make profitable decisions for the hotel whether it fits, quote rates and quote room rentals
Preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Manager/Director of Sales, e.g., faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates
Knowledge of Brand Systems and use daily for all group and transient business
Responsible for all meeting room events booked by Director of Sales: prepare banquet event orders, send out banquet event orders to clients, greet all meeting room & social event contacts prior to events, manage advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event
Maintain Group rooming lists; enter rooming list, route charges, release blocks after cut-off; monitor blocks to determine if they need to be increased or decreased when reservation method is individual call-in; enter final pickup in Brand System
Preparation and distribution of Group Resumes
Make all direct bill reservations and apply to direct bill accounts
Handle all group special requests, shuttle requests (group & individual), amenity form distribution and follow up, reservation cards
Responsible for sales file maintenance
Ensure collateral stock is maintained
Knowledgeable of Front Desk check-in, check-out, answering phones, transferring calls, making reservations, etc.
Maintain close relations with the top accounts
Monthly visits to clients that have been interacted with regularly to thank for business; joint calls with Director of Sales as needed
Assist Director of Sales in planning property-specific sales blitzes and client events
Involvement in community activities and hotel programs
Clear understanding of all selling strategies set by Revenue Manager to ensure revenue maximization
Attend and participate in weekly sales, staff, bi-weekly revenue meetings, monthly regional meetings and other meetings as assigned
Attend brand-required training as well as Ascent Hospitality required training
Inform General Manager, Director of Sales, and Regional Director of Ops of potential opportunities/concerns with clients
Cross-sell opportunities between cluster properties
Comply with company policies and procedures
Knowledge of occupancy, average rate, and RevPAR goals
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Excellent written and verbal communication and interpersonal skills
Highly responsible, reliable, and ethical
Well organized and detail-oriented
Ability to multi-task
Proficiency in Microsoft Office applications
At least one year of prior hotel experience
PHYSICAL DEMANDS
While performing the duties of this job, the employee will be required to sit for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
Must be capable of effectively using close vision, distance vision, and color vision
Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS
Education: High school education or equivalent is required. Some college education is preferred.
Some experience or training in same or similar field is preferred.
Must be able to work in a team environment
EEO Employer
#J-18808-Ljbffr