Overview
Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. We’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Area Catering & Sales Manager. Position
The Area Catering & Sales Manager is responsible for coordinating events while ensuring high level services to the customer from pre to post event. This position will recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. The Area Catering & Sales Manager works hand in hand with other team members to ensure a seamless experience for customers. Benefits
Competitive Salary! Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options! 401k with employer MATCH! Paid PTO! Uniforms Provided for most positions! Team Member Hotel Discount Program! Essential Functions
Own catering and group sales for corporate and entertainment segments; prospect, qualify, propose, negotiate, and close business that aligns with hotel objectives. Ensure billing accuracy, conduct bill reviews with the customer prior to processing the final bill. Coordinate sales-driven room blocks and meeting space for average to large-sized assigned groups; partner with Revenue Management and Operations for fulfillment (no event planning responsibilities). Identify operational challenges associated with groups and collaborate with property teams and customers to develop sales-oriented solutions and alternatives. Participate in customer site inspections and support the sales process as needed. Strengthen community and public relations by ensuring property participation in local, regional, and national tradeshows and client events to drive catering and group sales. Conduct sales calls with Sales & Marketing to acquire new business and/or close business. Identify PR opportunities and coordinate activities to support the overall marketing communication strategy. Forecast group sleeping rooms and catering revenue for assigned groups; assist with revenue forecasting to support sales strategies. Support the General Manager in coordinating crisis communications when needed. Partner with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements. Execute and support Service and Brand Standards; deliver exemplary customer service throughout the sales lifecycle (pre-sale, contracting, and post-sale handoff). Perform other sales-related duties as assigned to meet business needs. Managing Sales Activities
Manage accounts proactively using technology to maintain relationships with each account’s key buyers and intermediaries. Assist management with sales strategy development and implementation within Global Sales Office (GSO) partnered accounts to increase sales. Manage all aspects of RFPs: analysis, coordination, submission, and follow-up. Assist management in analyzing internal/external data to select properties for inclusion in account proposals. Engage appropriate resources to verify timely RFP completion; correspond with properties promptly. Utilize sales and negotiation skills to close business. Verify proper processes are in place to execute agreed strategies. Report on and analyze account information and data; identify new business opportunities within market segments and collaborate with sales partners on solutions. Work with sales partners to maximize team-based selling for partnered accounts, driving revenue and customer satisfaction. Maintain complete, up-to-date account information in SFA & ESSIS for accurate reporting, including needs, buying processes, history, plans, org structure, and strategies. Build and maintain business relationships with key buying influencers. Respond to customer inquiries promptly, aligned with customer expectations. Build customer loyalty through consistent interaction and relationship development that influences buying decisions. Improve the ease of doing business with Marriott throughout the buying process. Qualify business opportunities and recommend Marriott products aligned with customer needs and hotel business goals. Negotiate contract terms, conditions, and commitments to enhance sales opportunities and relationships. Influence customer decisions to create mutual wins. Negotiate and leverage customer needs, liaising between the sales team, properties, and customers. Proactively solicit new and existing accounts through their final disposition. Collect and analyze key customer business information. Identify sales opportunities aligned with Marriott’s business goals. Articulate financial benefits of proposals tied to customer objectives; leverage corporate and market resources (area leadership, group sales, property leadership) for account saturation and pull-through at local property level. Develop strong partnerships with local buyers to penetrate and grow market share and drive property sales. Serve the customer by understanding their business. Monitor, update, and communicate lead status with customers and internal sales channels. Perform consistently in sales, meeting production goals. Proactively identify new accounts, contacts, and opportunities to expand the account base and meet production expectations. Inform leadership of trends, opportunities, and market changes as needed. Perform additional responsibilities as requested by management. Maintain up-to-date knowledge of Marriott brands, business strategies, pricing strategies, and market demands. Demonstrate knowledge of various segments and business requirements for each brand. Building Success Relationships
Develop a close working relationship with operations to monitor strategy execution at the property level (post-sale). Establish coordinated sales efforts that are complementary and non-duplicative. Drive customer loyalty through excellent customer service throughout the sales process. Serve the customer by understanding needs and recommending appropriate features/services that best meet those needs. Build and strengthen relationships with existing and new customers to enable future bookings. Build and maintain strong relationships with key internal and external stakeholders. Establish clear expectations for customers and properties throughout the sales process. Resolve guest issues that arise as a result of the sales process; escalate to leadership teams as appropriate. Specific Job Knowledge, Skills and Abilities
Excellent written and verbal communication and interpersonal skills Highly responsible, reliable, and ethical Well organized and detail-oriented Ability to multi-task Must be able to identify and address customer opportunities Proficiency in Microsoft Office applications; familiarity with SFA & ESSIS strongly preferred. Previous experience as a Catering & Events Manager or Supervisor (preferred hospitality industry) Must have a valid driver’s license and be able to operate a vehicle Physical Demands
While performing the duties of this job, the employee will be required to sit for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear. May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must be capable of effectively using close vision, distance vision, and color vision. Able to operate in mentally and physically stressful situations Qualification Standards
High school education is required. College education is preferred. Must have prior experience in Sales Manager or Supervisor role. Must be able to effectively lead and motivate a team. EEO Employer
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Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. We’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Area Catering & Sales Manager. Position
The Area Catering & Sales Manager is responsible for coordinating events while ensuring high level services to the customer from pre to post event. This position will recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. The Area Catering & Sales Manager works hand in hand with other team members to ensure a seamless experience for customers. Benefits
Competitive Salary! Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options! 401k with employer MATCH! Paid PTO! Uniforms Provided for most positions! Team Member Hotel Discount Program! Essential Functions
Own catering and group sales for corporate and entertainment segments; prospect, qualify, propose, negotiate, and close business that aligns with hotel objectives. Ensure billing accuracy, conduct bill reviews with the customer prior to processing the final bill. Coordinate sales-driven room blocks and meeting space for average to large-sized assigned groups; partner with Revenue Management and Operations for fulfillment (no event planning responsibilities). Identify operational challenges associated with groups and collaborate with property teams and customers to develop sales-oriented solutions and alternatives. Participate in customer site inspections and support the sales process as needed. Strengthen community and public relations by ensuring property participation in local, regional, and national tradeshows and client events to drive catering and group sales. Conduct sales calls with Sales & Marketing to acquire new business and/or close business. Identify PR opportunities and coordinate activities to support the overall marketing communication strategy. Forecast group sleeping rooms and catering revenue for assigned groups; assist with revenue forecasting to support sales strategies. Support the General Manager in coordinating crisis communications when needed. Partner with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements. Execute and support Service and Brand Standards; deliver exemplary customer service throughout the sales lifecycle (pre-sale, contracting, and post-sale handoff). Perform other sales-related duties as assigned to meet business needs. Managing Sales Activities
Manage accounts proactively using technology to maintain relationships with each account’s key buyers and intermediaries. Assist management with sales strategy development and implementation within Global Sales Office (GSO) partnered accounts to increase sales. Manage all aspects of RFPs: analysis, coordination, submission, and follow-up. Assist management in analyzing internal/external data to select properties for inclusion in account proposals. Engage appropriate resources to verify timely RFP completion; correspond with properties promptly. Utilize sales and negotiation skills to close business. Verify proper processes are in place to execute agreed strategies. Report on and analyze account information and data; identify new business opportunities within market segments and collaborate with sales partners on solutions. Work with sales partners to maximize team-based selling for partnered accounts, driving revenue and customer satisfaction. Maintain complete, up-to-date account information in SFA & ESSIS for accurate reporting, including needs, buying processes, history, plans, org structure, and strategies. Build and maintain business relationships with key buying influencers. Respond to customer inquiries promptly, aligned with customer expectations. Build customer loyalty through consistent interaction and relationship development that influences buying decisions. Improve the ease of doing business with Marriott throughout the buying process. Qualify business opportunities and recommend Marriott products aligned with customer needs and hotel business goals. Negotiate contract terms, conditions, and commitments to enhance sales opportunities and relationships. Influence customer decisions to create mutual wins. Negotiate and leverage customer needs, liaising between the sales team, properties, and customers. Proactively solicit new and existing accounts through their final disposition. Collect and analyze key customer business information. Identify sales opportunities aligned with Marriott’s business goals. Articulate financial benefits of proposals tied to customer objectives; leverage corporate and market resources (area leadership, group sales, property leadership) for account saturation and pull-through at local property level. Develop strong partnerships with local buyers to penetrate and grow market share and drive property sales. Serve the customer by understanding their business. Monitor, update, and communicate lead status with customers and internal sales channels. Perform consistently in sales, meeting production goals. Proactively identify new accounts, contacts, and opportunities to expand the account base and meet production expectations. Inform leadership of trends, opportunities, and market changes as needed. Perform additional responsibilities as requested by management. Maintain up-to-date knowledge of Marriott brands, business strategies, pricing strategies, and market demands. Demonstrate knowledge of various segments and business requirements for each brand. Building Success Relationships
Develop a close working relationship with operations to monitor strategy execution at the property level (post-sale). Establish coordinated sales efforts that are complementary and non-duplicative. Drive customer loyalty through excellent customer service throughout the sales process. Serve the customer by understanding needs and recommending appropriate features/services that best meet those needs. Build and strengthen relationships with existing and new customers to enable future bookings. Build and maintain strong relationships with key internal and external stakeholders. Establish clear expectations for customers and properties throughout the sales process. Resolve guest issues that arise as a result of the sales process; escalate to leadership teams as appropriate. Specific Job Knowledge, Skills and Abilities
Excellent written and verbal communication and interpersonal skills Highly responsible, reliable, and ethical Well organized and detail-oriented Ability to multi-task Must be able to identify and address customer opportunities Proficiency in Microsoft Office applications; familiarity with SFA & ESSIS strongly preferred. Previous experience as a Catering & Events Manager or Supervisor (preferred hospitality industry) Must have a valid driver’s license and be able to operate a vehicle Physical Demands
While performing the duties of this job, the employee will be required to sit for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear. May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must be capable of effectively using close vision, distance vision, and color vision. Able to operate in mentally and physically stressful situations Qualification Standards
High school education is required. College education is preferred. Must have prior experience in Sales Manager or Supervisor role. Must be able to effectively lead and motivate a team. EEO Employer
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