Primary Services
Overview
Build a stable career supporting complex operations that keep critical industries moving. Step into a fast-paced, professional environment where accuracy, responsiveness, and technical understanding truly matter. This role offers long-term growth, cross-training, and exposure to global business operations. B2B Customer Service
for a large, well-established organization operating within the energy and industrial services sector. This position supports a high-volume, B2B-focused operation and plays a key role in coordinating orders, documentation, and customer communications for service-driven projects. The
B2B Customer Service
will interact with internal teams and external business clients, handling order flow from entry through invoicing while adapting to evolving priorities in a dynamic environment. Responsibilities
Manage material and parts orders for service jobs, coordinating closely with purchasing teams to confirm availability and timelines. Enter and maintain sales orders, invoices, and related data within ERP systems. Monitor and manage shared email inboxes, ensuring timely and accurate responses to customer and internal inquiries. Create, review, and process work orders and service documentation, including time-sensitive emergency service requests. Generate quotes and process domestic and international parts orders, ensuring adherence to export and compliance requirements. Support cross-training initiatives, including international parts, sales order entry, and expanded administrative functions. Provide professional B2B customer support via phone and email outside of a call center environment. Maintain accurate tracking logs, documentation files, and order records across multiple systems. Qualifications
Minimum of 3 years of customer service experience in a B2B environment. Prior experience supporting petrochemical, oil and gas, or industrial service operations preferred. Demonstrated experience using ERP systems for sales order entry and invoicing. Typing speed exceeding 60 words per minute. Proficiency with Microsoft Outlook and Excel. Experience managing purchase orders, work orders, and service-related documentation. Familiarity with Sage, Salesforce, Salesforce Field Services, or SAP preferred. Ability to work efficiently across multiple systems in a fast-paced environment. Exposure to international orders or export compliance considered a plus. This opportunity is well-suited for an experienced professional seeking stability, responsibility, and continued skill development within a large-scale organization.
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Build a stable career supporting complex operations that keep critical industries moving. Step into a fast-paced, professional environment where accuracy, responsiveness, and technical understanding truly matter. This role offers long-term growth, cross-training, and exposure to global business operations. B2B Customer Service
for a large, well-established organization operating within the energy and industrial services sector. This position supports a high-volume, B2B-focused operation and plays a key role in coordinating orders, documentation, and customer communications for service-driven projects. The
B2B Customer Service
will interact with internal teams and external business clients, handling order flow from entry through invoicing while adapting to evolving priorities in a dynamic environment. Responsibilities
Manage material and parts orders for service jobs, coordinating closely with purchasing teams to confirm availability and timelines. Enter and maintain sales orders, invoices, and related data within ERP systems. Monitor and manage shared email inboxes, ensuring timely and accurate responses to customer and internal inquiries. Create, review, and process work orders and service documentation, including time-sensitive emergency service requests. Generate quotes and process domestic and international parts orders, ensuring adherence to export and compliance requirements. Support cross-training initiatives, including international parts, sales order entry, and expanded administrative functions. Provide professional B2B customer support via phone and email outside of a call center environment. Maintain accurate tracking logs, documentation files, and order records across multiple systems. Qualifications
Minimum of 3 years of customer service experience in a B2B environment. Prior experience supporting petrochemical, oil and gas, or industrial service operations preferred. Demonstrated experience using ERP systems for sales order entry and invoicing. Typing speed exceeding 60 words per minute. Proficiency with Microsoft Outlook and Excel. Experience managing purchase orders, work orders, and service-related documentation. Familiarity with Sage, Salesforce, Salesforce Field Services, or SAP preferred. Ability to work efficiently across multiple systems in a fast-paced environment. Exposure to international orders or export compliance considered a plus. This opportunity is well-suited for an experienced professional seeking stability, responsibility, and continued skill development within a large-scale organization.
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